Sportsbook Customer Experience Specialist

Caesars Entertainment Corp; New Cumberland (WV); Sur place; USD 35 000 - 52 000; Plein temps

Résumé du poste

Caesars Digital is seeking a customer service oriented team member for our sports book retail operation. You will greet guests, answer questions, and guide them through betting options while ensuring responsible wagering.

This role emphasizes compliance with company policies and gaming regulations, and collaboration with the leadership team. Join a premier gaming company and contribute to delivering legendary service in a fast-paced retail environment.

Qualifications

• Provide top-tier customer service to all guests.
• Able to communicate clearly with customers and teammates.
• Excel at resolving questions and escalating when needed.

Responsabilités

• Provide a high level of customer service to guests in the sports book.
• Adhere to all company and gaming control regulations to avoid penalties.
• Familiarize with betting options and discuss them with customers.
• Resolve disputes and escalate to supervisor when needed.
• Be a positive, collaborative team member with leadership.
• Complete all required paperwork and documentation per policy and standards.

Connaissances

Customer service

Communication

Team player

Problem solving

Outils

POS systems

Description du poste

Caesars Digital is seeking a customer service oriented team member for our sports book retail operation. You will greet guests, answer questions, and guide them through betting options while ensuring responsible wagering.

This role emphasizes compliance with company policies and gaming regulations, and collaboration with the leadership team. Join a premier gaming company and contribute to delivering legendary service in a fast-paced retail environment.