Sportsbook Guest Experience Specialist

Caesars Sportsbook & Casino; New Cumberland (WV); On-site; USD 36,000 - 52,000; Full time

Job summary

Caesars Digital in West Virginia is seeking a Retail Sportsbook Customer Service Associate to be the face of our retail operation. You will provide a high level of customer service to regulars and new bettors, advise on wagering options, and promote responsible gaming while ensuring compliance with rules and policies.

You will work as part of a collaborative team, handle paperwork per policy, and assist customers with questions and disputes under supervision.

Qualifications

• Experience delivering high level customer service in a fast-paced environment.
• Ability to communicate effectively with customers and colleagues.
• Comfort with handling paperwork and adhering to company policies.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• and gaming control board standards Other duties as assigned

Job description

Caesars Digital in West Virginia is seeking a Retail Sportsbook Customer Service Associate to be the face of our retail operation. You will provide a high level of customer service to regulars and new bettors, advise on wagering options, and promote responsible gaming while ensuring compliance with rules and policies.

You will work as part of a collaborative team, handle paperwork per policy, and assist customers with questions and disputes under supervision.