Sportsbook Team Lead

Caesars Sportsbook & Casino; West Wendover (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Caesars Digital, part of Caesars Entertainment, is seeking a proactive retail sportsbook team member reporting to the District Manager. You will be the face of our retail operation, delivering high levels of customer service to both regulars and novice bettors, and advising on our sports betting options to help customers wager responsibly.

Responsibilities include managing labor costs and inventory, leading regular meetings, mentoring staff, driving profitability, and ensuring compliance with

Qualifications

• Prior work experience in a sports book is highly preferred.
• Ability to motivate, lead, and mentor staff members.
• Strong communication skills, both written and verbal.

Responsibilities

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

Skills

Staff leadership

Customer service

Communication

Mentoring

Job description

Caesars Digital, part of Caesars Entertainment, is seeking a proactive retail sportsbook team member reporting to the District Manager. You will be the face of our retail operation, delivering high levels of customer service to both regulars and novice bettors, and advising on our sports betting options to help customers wager responsibly.

Responsibilities include managing labor costs and inventory, leading regular meetings, mentoring staff, driving profitability, and ensuring compliance with