Sports Ticket Sales Trainee

Kansas City Royals; Kansas City (MO); On-site; USD 35,000 - 48,000; Full time

Job summary

Kansas City Royals in Kansas City, MO is seeking an entry-level Sales Academy Associate to drive season ticket memberships, mini plans, and group tickets. You will conduct outbound calls, develop sales skills, and contribute to revenue growth.

You'll work in a fast-paced team environment, meet sales goals, maintain CRM records, and provide excellent service to fans. This role offers room for advancement and requires flexible hours including holidays and weekends.

Qualifications

• Excellent oral communication, customer service, and problem solving skills.
• Proven ability to meet goals and work well with team members and supervisors.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment and handle multiple projects.
• Proficient with MS Office (Word, Excel, Outlook) and CRM documentation.
• Consistent, punctual and regular attendance.
• Available to work flexible hours including holidays, evenings, and weekends.

Responsibilities

• Conduct telephone campaigns to acquire new business, retain current customers, and generate incremental revenue
• Make a minimum of 65 outbound phone calls per day
• Meet or exceed weekly, monthly, and yearly ticket sales goals
• Maintain accurate CRM documentation of all correspondence, prospects, and feedback
• Assist customers in securing the preferred programs, seats, and events that best fit their needs
• Provide superior service to all customers
• Represent the Kansas City Royals organization in a positive and professional manner during home games and select events
• Other related duties are required

Skills

Oral communication

Customer service

Problem solving

Team player

Time management

MS Office

CRM usage

Tools

MS Office Suite

CRM software

Job description

Kansas City Royals in Kansas City, MO is seeking an entry-level Sales Academy Associate to drive season ticket memberships, mini plans, and group tickets. You will conduct outbound calls, develop sales skills, and contribute to revenue growth.

You'll work in a fast-paced team environment, meet sales goals, maintain CRM records, and provide excellent service to fans. This role offers room for advancement and requires flexible hours including holidays and weekends.