Associate - Sales Academy

Kansas City Royals; Kansas City (MO); On-site; USD 35,000 - 48,000; Full time

Job summary

Kansas City Royals in Kansas City, MO is seeking an entry-level Sales Academy Associate to drive season ticket memberships, mini plans, and group tickets. You will conduct outbound calls, develop sales skills, and contribute to revenue growth.

You'll work in a fast-paced team environment, meet sales goals, maintain CRM records, and provide excellent service to fans. This role offers room for advancement and requires flexible hours including holidays and weekends.

Qualifications

• Excellent oral communication, customer service, and problem solving skills.
• Proven ability to meet goals and work well with team members and supervisors.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment and handle multiple projects.
• Proficient with MS Office (Word, Excel, Outlook) and CRM documentation.
• Consistent, punctual and regular attendance.
• Available to work flexible hours including holidays, evenings, and weekends.

Responsibilities

• Conduct telephone campaigns to acquire new business, retain current customers, and generate incremental revenue
• Make a minimum of 65 outbound phone calls per day
• Meet or exceed weekly, monthly, and yearly ticket sales goals
• Maintain accurate CRM documentation of all correspondence, prospects, and feedback
• Assist customers in securing the preferred programs, seats, and events that best fit their needs
• Provide superior service to all customers
• Represent the Kansas City Royals organization in a positive and professional manner during home games and select events
• Other related duties are required

Skills

Oral communication

Customer service

Problem solving

Team player

Time management

MS Office

CRM usage

Tools

MS Office Suite

CRM software

Job description

Job Title: Sales Academy Associate

The Kansas City Royals seek aggressive, committed, energetic individuals to sell Royals season ticket memberships, mini plans, and group tickets. This is an entry level sales and services position with room for advancement. We are looking for individuals that are highly motivated, competitive, and committed to developing a career in the sports industry.

Position Accountabilities/Responsibilities

• Conduct telephone campaigns to acquire new business, retain current customers, and generate incremental revenue
• Make a minimum of 65 outbound phone calls per day
• Meet or exceed weekly, monthly, and yearly ticket sales goals
• Maintain accurate CRM documentation of all correspondence, prospects, and feedback
• Assist customers in securing the preferred programs, seats, and events that best fit their needs
• Provide superior service to all customers
• Represent the Kansas City Royals organization in a positive and professional manner during home games and select events
• Other related duties are required

Position Qualifications, Skills, and Experience Required

• Excellent oral communication, customer service, and problem solving skills
• Proven ability to meet goals and work well with co-workers and supervisors in a team environment
• Strong organizational and time management skills
• Ability to function in fast-paced environment, handle multiple projects, and meet deadlines
• Proficient computer skills including experience with MS Office products such as Word, Excel, and Outlook as well as ability to learn and master new software programs
• Consistent, punctual, and regular attendance
• Available to work flexible hours including holidays, evenings, and weekends

Physical Requirements

• Ability to lift items weighing as much as 15 pounds
• Must be able to work in a seated position for majority of workday
• Must be able to be productive utilizing a computer keyboard and telephone
• Must be able to be productive in a work environment where the noise level can be high at times
• Specific vision abilities include close vision and ability to adjust focus
• Must be comfortable walking to navigate the facility to access the office, concourse, etc.
• Must be able to work extended hours and/or weekends as required by deadlines and event scheduling

The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job.