Game-Day Ticket Sales Specialist

Sporting Kansas City; Kansas City (MO); Presencial; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

Sporting Kansas City is seeking a Sales Associate to enhance ticket sales and manage client relationships. This role requires effective telemarketing, networking, and sales strategy implementation, ensuring a premium experience for clients during game days.

The ideal candidate will possess strong organizational and communication skills, have a Bachelor's degree in a related field, and demonstrate a passion for the sports industry. This dynamic role offers a unique opportunity to thrive in a fast-paced environment.

Formación

• Strong organizational, communications and interpersonal skills.
• Ability to work effectively and prioritize objectives.
• Prior experience in a professional atmosphere preferred.

Responsabilidades

• Coordinate game day visits with clients and ensure they are prepared.
• Build trust and business relationships with clients.
• Sell various ticket plans to business and individual consumers.

Conocimientos

Strong organizational skills

Excellent communication skills

Networking skills

Time management

Persuasiveness

Educación

Bachelor's Degree in Business, Marketing, Sports Management or related field

Herramientas

Microsoft Office Suite

Descripción del empleo

Sporting Kansas City Sales Associate

The Sporting Kansas City Sales Associate is responsible for following all sales protocols in pursuing prospects to meet and exceed group, partial packages, premium seats, and season ticket sales goals. The Sales Associate will service as the primary sales and marketing contact for all clients, maintaining continued communication.

Essential Functions:

• Use strategic telemarketing, email, and face-to-face appointments to contact potential clients.
• Successfully complete an 8-10 month training program.
• Attend weekly meetings and role-play training sessions conducted by the Sales Leader.
• Build trust and a professional business relationship with all clients.
• Prospect new clients by networking throughout the community.
• Sell a full menu of ticket plans including, but not limited to, single games, premium inventory, season tickets, partial plans, and group tickets to both business and individual consumers.
• Consistently touch base with clients to pass along relevant information in order to convert them into ticket buyers.
• Educate clients about potential ticket upgrades with the ultimate goal of increasing revenue.
• Develop and plan group events to create a unique experience for a group.
• Coordinate with clients to plan times to meet and greet during Sporting Kansas City games.
• Host clients on the field for post-game photo opportunities.
• Reach out to clients after game day to ensure they had the best possible fan experience.
• Show empathy to clients who may be upset, making sure to turn tragic moments into magic moments.
• Perform various game day duties.
• Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
• Perform other related tasks as assigned.

Game Day Responsibilities:

• Coordinate game day visits with clients.
• Call all clients before games to ensure they are prepared, answering any additional questions they may have and resolving any ticketing issues.
• Arrange stadium tours for new prospects.
• Set up sales tables and attend to them during the game.
• Walk around Children's Mercy Park to greet guests and answer questions.
• Complete a post-game unique experience for clients, including photos on the field.
• Follow-up on experience with clients.

Personal Attributes:

• Strong organizational, communications, and interpersonal skills.
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Self-motivating personality, eager to succeed and increase revenue.
• Confidence, tact, and persuasive manner.
• High stamina and ability to handle pressure.
• Ability to handle multiple tasks in a fast-paced environment with exceptional time management.
• Strong networking skills.
• Approachable and diplomatic.
• Professional appearance and demeanor.
• Enthusiastic, energetic, and imaginative.
• Practice regular and prompt attendance.

Skills and Experience:

• Bachelor's Degree in Business, Marketing, Sports Management, or other related field required.
• Prior experience in a professional atmosphere preferred.
• Demonstrated understanding and application of effective selling strategies and techniques, or open to learning.
• Awareness of sports industry development.
• Demonstrated excellent written and verbal communication skills.
• Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Calendar.

Our Mission:

We elevate Kansas City, transform American soccer, and create memories through personalized experiences with our Club. Our promise is to continually delight our fans and set the benchmark for best practices across Major League Soccer.

Our Values:

At Sporting Kansas City, we strive to win championships, deliver a world-class product on and off the field, create the finest fan experiences in sports, create meaningful connections with the community, and innovate in all that we do.

Our Passion for Diversity, Equity, & Inclusion:

Sporting Kansas City is an equal opportunity employer. We strive to create an empowering environment for a diverse and inclusive team of associates who make a positive impact on our Club and our community. Individuals from all backgrounds are celebrated and encouraged to apply.

Our Championships:

• MLS Cup Championship: 2000, 2013
• Lamar Hunt US Open Cup: 2004, 2012, 2015, 2017
• Supporter's Shield: 2000

Our Ownership:

Sporting Kansas City is owned by Sporting Club, an entity comprised of local business and community leaders. Sporting prides itself on a commitment and vision to provide high-performance experiences. Sporting Club purchased the team from the Hunt Sports Group in 2006, and under its direction has launched Swope Soccer Village, Sporting Park, Compass Minerals Sporting Fields, Compass Minerals National Performance Center, and Central Bank Sporting Complex while investing in the Sporting KC Academy and Sporting Kansas City II for developing local youth into homegrown talent.