Sports Ticket Sales & Service Consultant

Playfly Sports; Muncie (IN); On-site; USD 45,000 - 70,000; Full time

Job summary

Playfly Sports seeks a Consultant, Sales and Service to join Ball State Athletics in Muncie, IN. This on-site role will renew and grow season ticket accounts, upsell and cross-sell, and generate new business through outbound calls, emails, and in-person meetings during games and events.

You will manage relationships with season ticket holders and premium clients, schedule tours, track activities in our CRM, and collaborate with local businesses to drive revenue.

Qualifications

• Bachelor’s degree preferred but not required.
• Experience with Ticketmaster software and Hubspot CRM a plus but not required.
• Experience in ticket sales is preferred but not required.
• Previous customer service or retail sales experience; display a genuine desire to help people.
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented.
• Excellent communication, presentation and listening skills.
• Ability to work well with others and comfortable taking initiative.
• Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported.
• Ability to work nights and weekends when needed.

Responsibilities

• Sell all ticketed sports, including Football and Men’s/Women’s Basketball, through a full range of products (season tickets, mini plans, group sales, single games, and donations).
• Conduct outbound sales efforts via phone, email, text, and in-person meetings; with a minimum of 80 calls and 30 fan conversations daily.
• Service inbound sales inquiries and provide exceptional customer support for all ticketing needs.
• Build and maintain relationships with season ticket holders, premium clients, group leaders, donors, and new prospects.
• Schedule and execute stadium tours, arena appointments, and off-site presentations to drive revenue and fan engagement.
• Manage a large portfolio of accounts, focusing on retention, upgrades, and additional sales opportunities.
• Track interactions and sales activities using the ticketing CRM/database.
• Collaborate with local businesses and attend networking events to generate leads and sell corporate/group packages.
• Work home games and events to support sales initiatives and deliver top-tier service to fans.
• Support ticket sales strategies, promotions, and retention programs to meet or exceed revenue goals.
• Perform other related duties as assigned.

Skills

Communication

Customer service

Presentation skills

Listening skills

Team collaboration

Microsoft Office proficiency

Education

Bachelor’s degree preferred

Tools

Ticketmaster

HubSpot CRM

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Playfly Sports seeks a Consultant, Sales and Service to join Ball State Athletics in Muncie, IN. This on-site role will renew and grow season ticket accounts, upsell and cross-sell, and generate new business through outbound calls, emails, and in-person meetings during games and events.

You will manage relationships with season ticket holders and premium clients, schedule tours, track activities in our CRM, and collaborate with local businesses to drive revenue.