Consultant, Sales, Service, and Operations

Playfly Sports; Ypsilanti (MI); On-site; USD 16,000 - 23,000; Full time

Job summary

Playfly Sports is seeking a Consultant, Sales, Service, and Operations at Eastern Michigan University in Ypsilanti, MI. The role serves as the primary liaison between our client base and the Collegiate Athletics Department, focusing on renewing and growing season ticket accounts and generating new business through upselling and referrals.

Responsibilities include outbound calls, email marketing, on-site/off-site appointments, and attending season ticket member events.

Qualifications

• Experience in ticket sales or customer service helpful.
• Proficiency with Word, Excel, Outlook; detail oriented.

Responsibilities

• Act as liaison between Playfly’s client base and Collegiate Athletics Departments.
• Renew and grow season ticket accounts and upsell/cross-sell offerings.
• Conduct outbound calls, emails, and in-person presentations to generate sales.
• Lead stadium tours and on-site presentations to showcase ticket packages.
• Meet or exceed sales goals while delivering superior customer service.

Skills

Sales experience

CRM experience

Customer service

Communication skills

Microsoft Office

Teamwork

Evening/weekend availability

Education

Bachelor’s degree preferred

Tools

Paciolan software

Salesforce CRM

Job description

THE RUNDOWNPlayfly Sports is looking for a Consultant, Sales, Service, and Operations to join our team at Eastern Michigan University.

CONSULTANT, SALES AND SERVICEYpsilanti, MI
On Site
THE RUNDOWNPlayfly Sports is looking for a Consultant, Sales, Service, and Operations to join our team at Eastern Michigan University.
Consultants act as the primary liaison between our current client base and Collegiate Athletics Department, are responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross selling, and referrals. The Consultant revenue will be generated primarily from outbound phone calls. This role would be a fit for those with a desire to start and grow a career in the sports ticket sales industry or collegiate athletics. These calls will be supplemented with email marketing, face-to-face presentations, and in-arena/stadium tours. Additional duties include handling all forms of inbound communication and being able to address and answer all questions, comments, or concerns, conducting onsite and offsite appointments, and attending season ticket member events for all ticketed university athletics sporting events. Day-to-day leadership and mentoring of this position will be provided by the Playfly Aspire Leadership. Consultants will receive the tools, programs, and systems necessary to "BE GREAT."What You’ll Accomplish

• Sell ticketed sports including, but not limited to football and Men and Women’s Basketball, and a full menu of products
• Perform stadium tours, on-site presentations, outbound calls, and service inbound calls for the Athletic Department for all ticketed sports. Inventory available for sale across this location includes, but is not limited to season tickets, renewals, upgrades and add-ons, group tickets, partial/mini-plan ticket packages, single-game tickets and stand-alone donations.
• Meet or exceed sales goals while providing superior customer service
• Grow sales portfolio continuously by attracting additional business leads
• Manage and retain large account base of premium seating, season ticket members, and group sales clients
• Service all existing season ticket members and donors
• Facilitate season ticket member upgrades and additional seat requests
• Set and execute out of office and arena tour appointments to grow relationships and revenue within the current fan base
• Maintain records of all prospects and customers within the ticketing database
• Contact local businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans, and group ticket plans
• The candidate will be accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals
• Work home games and season ticket member events, performing various ticket sales and service duties throughout the game
• Provide exceptional customer service to fans
• Perform sales and relationship cultivation phone calls, text messages, emails etc. with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers
• Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages
• Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue
• Execute season ticket retention programs and build relationships with assigned season ticket-holders
• Manage and retain large account base of premium seating, season ticket members, and a group sales list
• Ticket order processing, printing fulfillment, distribution and reporting
• Other job-related duties as assigned
  

What You’ll Bring

• Bachelor’s degree is preferred but not required
• Experience with Paciolan software and Salesforce CRM a plus but not required
• Experience in ticket sales is preferred but not required
• Previous customer service or retail sales experience; display a genuine desire to help people.
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
• Excellent communication, presentation and listening skills
• Ability to work well with others and comfortable taking initiative
• Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported
• Ability to work nights and weekends when needed

Travel, Lifting, Physical Requirements

• Availability to work outside typical office hours including nights and weekends as needed
• The work is sedentary in nature
• Walking, standing, bending and carrying of light office items is required
• The work is typically performed in an adequately lighted and climate-controlled office environment
• May require occasional travel

CompensationActual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.The Base Pay Range For This Role Is$14.42—$14.42 USDWhat We DoPlayfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.comWhat We Stand ForAt Playfly, we know