Consultant, Sales and Service (Ball State)

Playfly Sports; Muncie (IN); On-site; USD 45,000 - 70,000; Full time

Job summary

Playfly Sports seeks a Consultant, Sales and Service to join Ball State Athletics in Muncie, IN. This on-site role will renew and grow season ticket accounts, upsell and cross-sell, and generate new business through outbound calls, emails, and in-person meetings during games and events.

You will manage relationships with season ticket holders and premium clients, schedule tours, track activities in our CRM, and collaborate with local businesses to drive revenue.

Qualifications

• Bachelor’s degree preferred but not required.
• Experience with Ticketmaster software and Hubspot CRM a plus but not required.
• Experience in ticket sales is preferred but not required.
• Previous customer service or retail sales experience; display a genuine desire to help people.
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented.
• Excellent communication, presentation and listening skills.
• Ability to work well with others and comfortable taking initiative.
• Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported.
• Ability to work nights and weekends when needed.

Responsibilities

• Sell all ticketed sports, including Football and Men’s/Women’s Basketball, through a full range of products (season tickets, mini plans, group sales, single games, and donations).
• Conduct outbound sales efforts via phone, email, text, and in-person meetings; with a minimum of 80 calls and 30 fan conversations daily.
• Service inbound sales inquiries and provide exceptional customer support for all ticketing needs.
• Build and maintain relationships with season ticket holders, premium clients, group leaders, donors, and new prospects.
• Schedule and execute stadium tours, arena appointments, and off-site presentations to drive revenue and fan engagement.
• Manage a large portfolio of accounts, focusing on retention, upgrades, and additional sales opportunities.
• Track interactions and sales activities using the ticketing CRM/database.
• Collaborate with local businesses and attend networking events to generate leads and sell corporate/group packages.
• Work home games and events to support sales initiatives and deliver top-tier service to fans.
• Support ticket sales strategies, promotions, and retention programs to meet or exceed revenue goals.
• Perform other related duties as assigned.

Skills

Communication

Customer service

Presentation skills

Listening skills

Team collaboration

Microsoft Office proficiency

Education

Bachelor’s degree preferred

Tools

Ticketmaster

HubSpot CRM

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CONSULTANT, SALES & SERVICE (BALL STATE)

Muncie, IN

On-site

THE RUNDOWN

Playfly Sports is looking for a Consultant, Sales and Service to join our team at Ball State University. Consultants act as the primary liaison between our current client base and Ball State Athletics Department, are responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross selling, and referrals. The Consultant revenue will be generated primarily from outbound phone calls. This role would be a fit for those with a desire to start and grow a career in the sports ticket sales industry or collegiate athletics. These calls will be supplemented with email marketing, face-to-face presentations, and in-arena/stadium tours. Additional duties include handling all forms of inbound communication and being able to address and answer all questions, comments, or concerns, conducting onsite and offsite appointments, and attending season ticket member events for all ticketed university athletics sporting events. Day-to-day leadership and mentoring of this position will be provided by the Playfly Aspire Leadership. Consultants will receive the tools, programs, and systems necessary to "BE GREAT".

What You’ll Accomplish

• Sell all ticketed sports, including Football and Men’s/Women’s Basketball, through a full range of products (season tickets, mini plans, group sales, single games, and donations).
• Conduct outbound sales efforts via phone, email, text, and in-person meetings; with a minimum of 80 calls and 30 fan conversations daily.
• Service inbound sales inquiries and provide exceptional customer support for all ticketing needs.
• Build and maintain relationships with season ticket holders, premium clients, group leaders, donors, and new prospects.
• Schedule and execute stadium tours, arena appointments, and off-site presentations to drive revenue and fan engagement.
• Manage a large portfolio of accounts, focusing on retention, upgrades, and additional sales opportunities.
• Track interactions and sales activities using the ticketing CRM/database.
• Collaborate with local businesses and attend networking events to generate leads and sell corporate/group packages.
• Work home games and events to support sales initiatives and deliver top-tier service to fans.
• Support ticket sales strategies, promotions, and retention programs to meet or exceed revenue goals.
• Perform other related duties as assigned.

What You’ll Bring

• Bachelor’s degree is preferred but not required
• Experience with Ticketmaster software and Hubspot CRM a plus but not required
• Experience in ticket sales is preferred but not required
• Previous customer service or retail sales experience; display a genuine desire to help people.
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
• Excellent communication, presentation and listening skills
• Ability to work well with others and comfortable taking initiative
• Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported
• Ability to work nights and weekends when needed

Travel, Lifting, Physical Requirements

• Availability to work outside typical office hours including nights and weekends as needed
• The work is sedentary in nature
• Walking, standing, bending and carrying of light office items is required
• The work is typically performed in an adequately lighted and climate-controlled office environment

What We Do

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com

What We Stand For

At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.

EEOC & DIVERSITY STATEMENT

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ACCOMMODATIONS

Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

We are unable to sponsor or take over sponsorship of an employment visa for this role at this time

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

For California and UK Residents, please read our Privacy Policy