Sports Bar Host - Fast-Paced Casino Team, Training Provided

PENN Entertainment, Inc.; Grantville (PA); Vor Ort; USD 30.000 - 42.000; Vollzeit

Zusammenfassung

PENN Entertainment, Inc. is seeking a courteous guest services associate at our Pennsylvania casino location. You will greet guests, coordinate seating with servers, answer phones, take reservations when needed, and explain daily features.

Training will be provided to ensure smooth service and compliance with health standards. You will work as part of a team to uphold guest satisfaction, manage waiting times, and help create a welcoming atmosphere while maintaining clean work areas according to

Qualifikationen

• Ability to read, write, and speak English.
• Ability to read and interpret documents such as safety rules.
• Ability to solve practical problems and deal with a variety of situations.
• Basic computer knowledge; ability to operate a POS system.

Aufgaben

• Greet guests with a warm verbal greeting and eye contact.
• Maintain communication with servers and inform them when a table in their section has been seated.
• Answer telephones and take reservations if necessary.
• Verify reservation, if required, before seating guests.
• Advise guests of waiting time and recommend beverage outlets.
• Seat guests according to rotation procedure and explain daily features.
• Handle guest complaints and resolve them quickly and courteously.
• Keep work area neat and clean in accordance with PA health standards.
• Participate as a team member with all servers, barbacks, and casino personnel.
• Training will be provided for this position.

Kenntnisse

English literacy

Problem solving

Basic computer skills

POS system

Tools

POS system

Jobbeschreibung

PENN Entertainment, Inc. is seeking a courteous guest services associate at our Pennsylvania casino location. You will greet guests, coordinate seating with servers, answer phones, take reservations when needed, and explain daily features.

Training will be provided to ensure smooth service and compliance with health standards. You will work as part of a team to uphold guest satisfaction, manage waiting times, and help create a welcoming atmosphere while maintaining clean work areas according to