Host(ess) Sports Bar - Part Time

PENN Entertainment, Inc.; Grantville (PA); On-site; USD 30,000 - 42,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a courteous guest services associate at our Pennsylvania casino location. You will greet guests, coordinate seating with servers, answer phones, take reservations when needed, and explain daily features.

Training will be provided to ensure smooth service and compliance with health standards. You will work as part of a team to uphold guest satisfaction, manage waiting times, and help create a welcoming atmosphere while maintaining clean work areas according to

Qualifications

• Ability to read, write, and speak English.
• Ability to read and interpret documents such as safety rules.
• Ability to solve practical problems and deal with a variety of situations.
• Basic computer knowledge; ability to operate a POS system.

Responsibilities

• Greet guests with a warm verbal greeting and eye contact.
• Maintain communication with servers and inform them when a table in their section has been seated.
• Answer telephones and take reservations if necessary.
• Verify reservation, if required, before seating guests.
• Advise guests of waiting time and recommend beverage outlets.
• Seat guests according to rotation procedure and explain daily features.
• Handle guest complaints and resolve them quickly and courteously.
• Keep work area neat and clean in accordance with PA health standards.
• Participate as a team member with all servers, barbacks, and casino personnel.
• Training will be provided for this position.

Skills

English literacy

Problem solving

Basic computer skills

POS system

Tools

POS system

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Greet guests with a warm verbal greeting and eye contact.
• Maintain communication with servers and inform them when a table in their section has been seated.
• Responsible for answering telephones and taking reservations if necessary.
• Verify reservation, if required, before seating guests.
• Advise guests of waiting time and recommend beverage outlets.
• Responsible for seating guests according to established rotation procedure and explaining daily features.
• Handle any guest complaints and resolve them quickly and courteously.
• Keep work area neat and clean in accordance with all PA Department of Health standards.
• Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.
• We will provide any necessary training for this position.

Requirements

• Must have the ability to read, write, and speak English.
• Must have the ability to read and interpret documents such as safety rules.
• Must have the ability to solve practical problems and deal with a variety of situations.
• Basic computer knowledge; ability to operate a POS system.
• Must be able to obtain RAMP certification.