Eatery Host & Cashier — Fast-Paced, Guest-First

PENN Entertainment, Inc.; Washington (District of Columbia); On-site; USD 21,000 - 34,000; Full time

Job summary

PENN Entertainment is seeking motivated, guest-focused team members for a casino restaurant role. You will greet guests, manage seating and wait times, and coordinate dining room flow to ensure fast, accurate service while upholding cash handling and POS procedures.

Ideal candidates have a high school diploma, customer service experience, strong communication skills, and the ability to work nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience in a fast-paced environment preferred.
• Previous cash handling experience preferred.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills with fluency in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Proficiency in operating a POS system and accurately making change.
• Basic math skills, including the ability to add, subtract, multiply, and divide.
• Ability to work collaboratively and communicate effectively with team members at all levels.
• Demonstrated ability to remain energetic, proactive, and solution-oriented in a fast-paced environment.
• Flexibility to work a varied schedule, including nights, weekends, holidays, and overtime as needed.

Responsibilities

• Adhere to all departmental and property policies and procedures regarding guest service standards.
• Greet guests in a friendly, courteous manner and arrange seating based on guest preference and table availability while monitoring the dining room atmosphere.
• Provide accurate wait times and manage guest waiting lists and reservations in accordance with established procedures.
• Deliver fast, friendly, professional, and responsive customer service to guests and restaurant staff.
• Operate the cash register/POS system, process guest transactions accurately, provide correct change, and maintain accountability for cash, charge, and complimentary sales.
• Maintain knowledge of the restaurant menu, including food descriptions, pricing, add-ons, and beverage offerings.
• Process cash refunds and credit memorandums as directed by management.
• Coordinate and manage the flow of the restaurant to ensure efficient operations.
• Assign server and bus person stations to optimize service coverage.
• Oversee restaurant operations in the absence of the Restaurant Supervisor or Manager.
• Assist servers and bus persons with guest service duties, including refilling beverages, pre-bussing and bussing tables, and attending to guest needs.
• Resolve guest service issues in accordance with established guidelines.
• Ensure dining and service areas are properly set up, clean, and maintained to company standards.
• Promote current casino events and programs and provide guests with directions throughout the property.
• Answer telephone calls professionally and courteously.
• Maintain strict confidentiality regarding all company matters.

Skills

Customer service

Interpersonal skills

Communication skills

Confidentiality

POS system

Math skills

Teamwork

Energetic

Flexible schedule

Education

High school diploma or equivalent

Tools

POS system

Job description

PENN Entertainment is seeking motivated, guest-focused team members for a casino restaurant role. You will greet guests, manage seating and wait times, and coordinate dining room flow to ensure fast, accurate service while upholding cash handling and POS procedures.

Ideal candidates have a high school diploma, customer service experience, strong communication skills, and the ability to work nights, weekends, and holidays.