Guest Experience Host — Fast-Paced Bar & Casino

Hollywood Casino at Penn National Race Course; Grantville (PA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

Hollywood Casino at Penn National Race Course in Grantville, PA, is hiring front-of-house staff to greet guests, manage reservations, and seat guests across the restaurant and gaming floors. The role requires clear English communication, basic computer skills for a POS system, and the ability to work in a fast-paced hospitality environment.

Starting pay is $13.00 per hour with comprehensive benefits including day-one medical coverage and 401(k) matching.

Qualifications

• Must be able to read, write, and speak English.
• Must be able to read and interpret documents, such as safety rules.
• Must have the ability to solve practical problems and deal with a variety of situations.
• Basic computer knowledge; ability to operate a POS system.
• Must be able to obtain RAMP certification.

Responsibilities

• Greet guests with a warm verbal greeting and eye contact.
• Maintain communication with servers and inform them when a table in their section has been seated.
• Answer telephones and take reservations if necessary.
• Verify reservation, if required, before seating guests.
• Advise guests of waiting time and recommend beverage outlets.
• Responsible for seating guests according to established rotation procedure and explaining daily features.
• Handle any guest complaints and resolve them quickly and courteously.
• Keep work area neat and clean in accordance with all PA Department of Health standards.
• Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.
• We will provide any necessary training for this position.

Tools

POS system

Job description

Hollywood Casino at Penn National Race Course in Grantville, PA, is hiring front-of-house staff to greet guests, manage reservations, and seat guests across the restaurant and gaming floors. The role requires clear English communication, basic computer skills for a POS system, and the ability to work in a fast-paced hospitality environment.

Starting pay is $13.00 per hour with comprehensive benefits including day-one medical coverage and 401(k) matching.