Guest Host - Fast-Paced Dining & Customer Experience

ViziRecruiter,LLC.; Northern (KY); Hybrid; USD 26,000 - 38,000; Full time

Job summary

PENN Entertainment is seeking a restaurant team member to deliver outstanding guest service in a fast-paced setting. You will greet guests, seat them, take orders, and coordinate with servers to ensure smooth dining experiences.

The role requires good communication, basic math, and the ability to handle cash and to-go orders while upholding gaming and safety policies. On-site position with opportunities for growth within the venue.

Qualifications

• High school diploma or GED required; 1–3 months related experience preferred.
• Ability to read, write and communicate effectively.
• Basic math for handling cash and transactions.
• Ability to apply common sense and solve problems.
• Licenses/permits may be required by local/state/federal law.
• Physical ability to stand, walk, and lift 25 pounds.

Responsibilities

• Provide stellar customer service.
• Greet and welcome guests, assign seating, and escort guests to their table.
• Follow procedures for seating guests including station charts and customer flow.
• Inform guests of menu items, specials, and promotions as requested.
• Process sales and handle cash, receipts, and comps as needed.
• Assist servers and bussers to maintain dining areas and efficiency.
• Respond to reservations and to-go orders, including payments.
• Navigate the company reservation system and maintain menu knowledge.
• Attend departmental and company training programs.
• Compile information and submit reports as needed.
• Adhere to company policies, procedures and gaming regulations.

Skills

Communication skills

Cash handling

Mathematical skills

Reasoning ability

Licensing eligibility

Education

High school diploma or GED

Job description

PENN Entertainment is seeking a restaurant team member to deliver outstanding guest service in a fast-paced setting. You will greet guests, seat them, take orders, and coordinate with servers to ensure smooth dining experiences.

The role requires good communication, basic math, and the ability to handle cash and to-go orders while upholding gaming and safety policies. On-site position with opportunities for growth within the venue.