Guest Host - Fast-Paced Dining & Customer Experience

PENN Entertainment, Inc.; Missouri; Hybrid; USD 26,000 - 38,000; Full time

Job summary

PENN Entertainment is seeking a restaurant team member to deliver outstanding guest service in a fast-paced setting. You will greet guests, seat them, take orders, and coordinate with servers to ensure smooth dining experiences.

The role requires good communication, basic math, and the ability to handle cash and to-go orders while upholding gaming and safety policies. On-site position with opportunities for growth within the venue.

Qualifications

• High school diploma or GED required; 1–3 months related experience preferred.
• Ability to read, write and communicate effectively.
• Basic math for handling cash and transactions.
• Ability to apply common sense and solve problems.
• Licenses/permits may be required by local/state/federal law.
• Physical ability to stand, walk, and lift 25 pounds.

Responsibilities

• Provide stellar customer service.
• Greet and welcome guests, assign seating, and escort guests to their table.
• Follow procedures for seating guests including station charts and customer flow.
• Inform guests of menu items, specials, and promotions as requested.
• Process sales and handle cash, receipts, and comps as needed.
• Assist servers and bussers to maintain dining areas and efficiency.
• Respond to reservations and to-go orders, including payments.
• Navigate the company reservation system and maintain menu knowledge.
• Attend departmental and company training programs.
• Compile information and submit reports as needed.
• Adhere to company policies, procedures and gaming regulations.

Skills

Communication skills

Cash handling

Mathematical skills

Reasoning ability

Licensing eligibility

Education

High school diploma or GED

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Provide stellar customer service.
• Greet and welcome guests, assign seating, and escort guests to their table.
• Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow.
• Inform guests of menu items, specials offered, and marketing promotion information as requested.
• Complete sales to customers including taking money in payment of sales, counting appropriate change, appropriate handling of cash payments, properly processing comps, and appropriate accounting for cash, credit, and comp receipts as needed.
• Assist servers and bussers in maintaining dining areas including taking orders, delivery and bussing as necessary for the efficient operation of business.
• Respond to telephone inquiries including making reservations and taking messages as needed.
• Respond to “to go” orders including packaging orders, collection of payment, and delivery to guests.
• Ability to navigate the company reservation system.
• Menu knowledge.
• Attend all departmental and company training programs or meetings as directed.
• Compile information, complete and submit reports as needed.
• Adhere to all company policies and procedures.
• Adhere to all gaming laws and regulations.
• Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.
• Meet department uniform, appearance and grooming requirements.
• Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.

Requirements

EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or a minimum of one to three months of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE AND COMMUNICATION SKILLS:
Ability to prepare, read and comprehend documents. Ability to write reports and correspondence. Ability to speak and communicate effectively with individuals and before groups of people.

MATHEMATICAL SKILLS:
Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs including but not limited to counting money.

REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

LICENSING:
Must be able to qualify for any and all licenses or permits required by local, state or federal law.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.