Specimen Integrity & Resolution Specialist

Labcorp; Dallas (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

STD/LTD

401(k)

PTO/FTO

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is seeking a Specimen Problem Resolution Specialist to join our Dallas, TX team. This role supports the lab, clients and patients by resolving inquiries, ensuring accurate test processing and proper specimen handling.

You will interact across labs and customer channels, maintain documentation, and contribute to high-quality service delivery in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED required.
• 6 months healthcare experience.
• 6 months processing/lab experience.

Responsibilities

• Act as liaison between lab, clients and patients.
• Resolve requests via calls, chat and email communications.
• Communicate with customers in a respectful and professional manner.
• Work in multiple databases to research complex issues and questions.
• Provide customer education and information as needed.
• Review test forms for accuracy and report any discrepancies.
• Prepare and triage specimens for analysis.
• Accurately identify and label specimens.
• Pack and ship specimens as necessary.
• Prepare and store excess specimen samples.

Skills

Communication skills

Data entry

Organizational skills

Team collaboration

Education

High School Diploma or GED

Associates degree

Tools

Microsoft Outlook

Excel

Word

Job description

Labcorp is seeking a Specimen Problem Resolution Specialist to join our Dallas, TX team. This role supports the lab, clients and patients by resolving inquiries, ensuring accurate test processing and proper specimen handling.

You will interact across labs and customer channels, maintain documentation, and contribute to high-quality service delivery in a fast-paced healthcare environment.