Specimen Management Specialist- Full Time- 1st Shift

LCA Lab. Corp. of America; Dallas (TX); On-site; USD 38,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan

Paid Time Off

Job summary

Labcorp in Dallas, TX is seeking a Specimen Problem Resolution Specialist to serve as a liaison between the lab, clients and patients. You will resolve inquiries and coordinate data across multiple systems to ensure accurate, timely resolutions.

This role requires strong communication, attention to detail, and the ability to handle specimens with care. Work hours are Monday–Friday, 10:00 AM–7:30 PM, with opportunities to grow within a global life sciences leader.

Qualifications

• High school diploma or GED required.
• 6 months of healthcare experience.
• 6 months of processing/lab setting experience.

Responsibilities

• Act as liaison between the lab, clients, and patients.
• Resolve customer requests via calls, chat, and email.
• Communicate with customers respectfully and professionally.
• Research complex issues across multiple databases.
• Provide customer education as needed.
• Review test forms for accuracy and report discrepancies.
• Prepare and triage specimens for analysis.
• Identify and label specimens accurately.
• Pack and ship specimens as needed.
• Prepare and store excess specimens.

Skills

Customer service

Communication skills

Attention to detail

Education

High School diploma or GED

Associates degree preferred

Tools

Microsoft Outlook

Excel

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is seeking a Specimen Problem Resolution Specialist to join our team in Dallas, TX.

Work Schedule: Monday - Friday 10 AM - 7:30 PM

Job Responsibilities

• Act a liaison between the lab, clients, and patients
• Resolve internal & external customer requests via calls, instant messenger & email communications
• Communicates with customers in respectful and professional manner
• Work in multiple databases to research complex issues and questions
• Provide customer education and information as needed
• Review test forms for accuracy and report any discrepancies
• Prepare and triage specimens for analysis
• Accurately identify and label specimens
• Pack and ship specimens as necessary
• Prepare and store excess specimen samples

Minimum Qualification

• High School Diploma or GED equivalent
• 6 months of experience in the healthcare industry, such as a physician's office, clinic or hospital
• 6 months of experience in processing/lab setting

Preferred Qualification

• Current or prior Labcorp experience
• Associates degree
• 6 months of experience in customer service

Additional Job Standards

• Excellent communication skills; both written and verbal
• Familiarity with laboratory operations as well as policies and procedures
• Comfortable handling biological specimens
• Ability to accurately identify specimens
• Experience working in a team environment
• Strong data entry and organizational skills
• High level of attention to detail
• Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications
• Ability to lift up to 40lbs.
• Able to pass a standardized color blindness test

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual.

Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. We believe in the power of science to change lives.

Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.