Specimen Care & Issue Resolution Specialist (PRN)

Labcorp; Tulsa (OK); Sur place; USD 42 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD insurance

401(k)

Paid Time Off

Tuition reimbursement

Employee Stock Purchase Plan

Résumé du poste

Labcorp in Tulsa, OK seeks a Specimen Problem Resolution Specialist for PRN 1st shift with flexibility for additional shifts. The role requires handling customer inquiries, coordinating between the lab, clients, and patients, and ensuring accurate specimen handling and documentation.

Minimum qualifications include a high school diploma and 6 months in a lab or specimen processing environment; preferred candidates have Labcorp experience and an associate degree, plus some customer service

Qualifications

• High School Diploma or GED equivalent.
• 6 months of experience in a lab or specimen processing.
• Excellent communication skills (written and verbal).

Responsabilités

• Act as liaison between the lab, clients, and patients.
• Resolve internal & external customer requests via calls, instant messenger & email.
• Communicate with customers in a respectful and professional manner.
• Research complex issues in multiple databases.
• Provide customer education and information as needed.
• Review test forms for accuracy and report discrepancies.
• Prepare and triage specimens for analysis.
• Accurately identify and label specimens.
• Pack and ship specimens as necessary.
• Prepare and store excess specimen samples.

Connaissances

Customer service

Data entry

Communication

Laboratory processes

Formation

High School diploma or GED

Outils

Microsoft Outlook

Excel

Description du poste

Labcorp in Tulsa, OK seeks a Specimen Problem Resolution Specialist for PRN 1st shift with flexibility for additional shifts. The role requires handling customer inquiries, coordinating between the lab, clients, and patients, and ensuring accurate specimen handling and documentation.

Minimum qualifications include a high school diploma and 6 months in a lab or specimen processing environment; preferred candidates have Labcorp experience and an associate degree, plus some customer service