Specimen Resolution & Lab Liaison

LCA Lab. Corp. of America; Englewood (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

STD/LTD

401(k)

Paid Time Off

Tuition reimbursement

Employee stock purchase plan

Job summary

Labcorp in Englewood, CO seeks a Specimen Problem Resolution Specialist to liaise between lab, clients and patients. You will resolve requests via calls, chat and email, ensure accurate test forms, and prepare specimens for analysis.

Strong communication and data-entry skills are required, with ability to handle specimens and work in multiple databases. The role requires a High School Diploma or GED and at least 6 months in a lab or specimen processing, with preferred associates degree or

Qualifications

• High School Diploma or GED equivalent.
• 6 months of experience in a lab or specimen processing.
• Associates degree or healthcare industry experience preferred.
• 6 months of experience in customer service.

Responsibilities

• Act as a liaison between the lab, clients, and patients.
• Resolve internal & external customer requests via calls, instant messenger & email communications.
• Communicates with customers in respectful and professional manner.
• Work in multiple databases to research complex issues and questions.
• Provide customer education and information as needed.
• Review test forms for accuracy and report any discrepancies.
• Prepare and triage specimens for analysis.
• Accurately identify and label specimens.
• Pack and ship specimens as necessary.
• Prepare and store excess specimen samples.

Skills

Communication skills

Team collaboration

Data entry

Microsoft Outlook/Excel/Word

Biology specimen handling

Education

High School Diploma or GED

Associates degree preferred

Tools

Microsoft Outlook

Excel

Word

Job description

Labcorp in Englewood, CO seeks a Specimen Problem Resolution Specialist to liaise between lab, clients and patients. You will resolve requests via calls, chat and email, ensure accurate test forms, and prepare specimens for analysis.

Strong communication and data-entry skills are required, with ability to handle specimens and work in multiple databases. The role requires a High School Diploma or GED and at least 6 months in a lab or specimen processing, with preferred associates degree or