Specimen Care & Resolution Specialist

LCA Lab. Corp. of America; Dallas (TX); On-site; USD 38,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan

Paid Time Off

Job summary

Labcorp in Dallas, TX is seeking a Specimen Problem Resolution Specialist to serve as a liaison between the lab, clients and patients. You will resolve inquiries and coordinate data across multiple systems to ensure accurate, timely resolutions.

This role requires strong communication, attention to detail, and the ability to handle specimens with care. Work hours are Monday–Friday, 10:00 AM–7:30 PM, with opportunities to grow within a global life sciences leader.

Qualifications

• High school diploma or GED required.
• 6 months of healthcare experience.
• 6 months of processing/lab setting experience.

Responsibilities

• Act as liaison between the lab, clients, and patients.
• Resolve customer requests via calls, chat, and email.
• Communicate with customers respectfully and professionally.
• Research complex issues across multiple databases.
• Provide customer education as needed.
• Review test forms for accuracy and report discrepancies.
• Prepare and triage specimens for analysis.
• Identify and label specimens accurately.
• Pack and ship specimens as needed.
• Prepare and store excess specimens.

Skills

Customer service

Communication skills

Attention to detail

Education

High School diploma or GED

Associates degree preferred

Tools

Microsoft Outlook

Excel

Job description

Labcorp in Dallas, TX is seeking a Specimen Problem Resolution Specialist to serve as a liaison between the lab, clients and patients. You will resolve inquiries and coordinate data across multiple systems to ensure accurate, timely resolutions.

This role requires strong communication, attention to detail, and the ability to handle specimens with care. Work hours are Monday–Friday, 10:00 AM–7:30 PM, with opportunities to grow within a global life sciences leader.