Specialty Pharmacy Tech II — Patient Access & Process Improvement

Beth Israel Lahey Health; Westwood (MA); On-site; USD 39,000 - 59,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Specialty Technician II to support the Specialty Pharmacy team in preparing and dispensing drugs per protocol. You will assist in resolving complex insurance claims and ensure compliance with regulations while delivering exceptional customer service to patients.

The role involves collaboration with the Shared Service Supervisor and Specialty Lead Technicians to lead process improvements, train new staff, and oversee technicians and interns to optimize

Qualifications

• High School diploma or GED required; Bachelor's degree preferred.
• Active Massachusetts Board of Pharmacy certification.
• Active national certification (PTCB/ExCPT).
• Minimum 2 years of specialty pharmacy experience.
• Ability to build relationships with diverse professionals.

Responsibilities

• Proficient in Level 1 Call Center, Data Entry, and Fulfillment Specialty Pharmacy Technician duties.
• Participate in quality initiatives, prior authorizations, and education for providers and staff.
• Maintain knowledge of department policies and assist with reviews/revisions.
• Support change initiatives and adapt to new structures and processes.
• Build relationships with patients to support individualized care plans.
• Assist in training new staff and supporting students.

Skills

Customer service

Written communications

Oral communications

Teamwork

Problem solving

Independence of action

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Epic

Compass Rose

Willow Ambulatory

Job description

Beth Israel Lahey Health is seeking a Specialty Technician II to support the Specialty Pharmacy team in preparing and dispensing drugs per protocol. You will assist in resolving complex insurance claims and ensure compliance with regulations while delivering exceptional customer service to patients.

The role involves collaboration with the Shared Service Supervisor and Specialty Lead Technicians to lead process improvements, train new staff, and oversee technicians and interns to optimize