Specialty Pharmacy Access Liaison

Beth Israel Lahey Health (BILH); United States; On-site; USD 40,000 - 54,000; Full time

Job summary

Beth Israel Lahey Health in the United States seeks a Specialty Pharmacy Liaison to act as a conduit between specialty/retail pharmacies and prescribers, documenting, submitting, and communicating outcomes of pharmacy/medical prior authorizations, and assisting with patient access to prescribed medications.

The role emphasizes collaboration with health care providers, payers, and pharmacy staff, delivering high-quality customer service, managing multiple initiatives, and staying current with

Qualifications

• High School diploma or GED required.
• Mass Registered Pharmacy Tech license required.
• 3-5 years related work experience required in Pharmacy.
• Experience with computer systems including web based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Understands product and payer reimbursement landscape and prior authorization guidelines and processes.
• Collects and reviews data needed for prior authorization approvals.
• Resolves insurance related issues, including PAs, and assists patients with financial assistance.
• Provides exceptional customer service to internal and external customers; resolves requests timely; escalates complaints; maintains frequent contact with patient, provider and staff; clarifies prescription orders with pharmacist or clinician as appropriate.
• Serves as the direct patient and provider contact for pharmacy benefit information, clinical and program information.
• Coordinates services with providers, specialty pharmacies and national account managers to improve turnaround time for patients.
• Communicates with patients to assist awareness of medications and coordinate teaching visits.
• Manage multiple strategic initiatives and independently resolve complex accounts with minimal supervision.
• Networks with key contacts inside and outside own area of expertise.
• Provides training and support to inter-departmental associates.

Job description

Beth Israel Lahey Health in the United States seeks a Specialty Pharmacy Liaison to act as a conduit between specialty/retail pharmacies and prescribers, documenting, submitting, and communicating outcomes of pharmacy/medical prior authorizations, and assisting with patient access to prescribed medications.

The role emphasizes collaboration with health care providers, payers, and pharmacy staff, delivering high-quality customer service, managing multiple initiatives, and staying current with