Specialty Pharmacy Access & Care Coordinator

Beth Israel Lahey Health; Westwood (MA); On-site; USD 39,000 - 52,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Pharmacy Call Center Specialist to direct and assist patient access to specialty pharmacy by handling a high volume of calls in a dedicated center.

The role requires communication with pharmacists, providers and staff, along with scheduling prescriptions and verifying patient information. It emphasizes accuracy, professional interaction, and knowledge of pharmacy processes.

Qualifications

• : High School diploma or GED required.
• : Mass Registered Pharmacy Tech license required.
• : 3-5 years related work experience required.
• : Experience with computer systems and web-based applications; familiarity with Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Answers, screens and processes a high volume of calls professionally using scripts and triage guidelines.
• Uses pharmacy software to schedule prescription refills and updates demographics; obtains referrals and documents payer info.
• Informs patients of preparation for prescription delivery.
• Records messages and triages calls for urgent info, responds to provider requests, and communicates with staff.
• Acts as liaison with medical center departments and external providers by directing calls and messages.

Skills

Call center experience

Customer service

Typing 40+ wpm

Bilingual communication

Medical/pharmacy terminology

Teamwork

Problem solving

Written and oral communication

Education

Mass Registered Pharmacy Tech license

High School diploma or GED

Tools

Microsoft Office apps (Outlook, Word, Excel)

Job description

Beth Israel Lahey Health is seeking a Pharmacy Call Center Specialist to direct and assist patient access to specialty pharmacy by handling a high volume of calls in a dedicated center.

The role requires communication with pharmacists, providers and staff, along with scheduling prescriptions and verifying patient information. It emphasizes accuracy, professional interaction, and knowledge of pharmacy processes.