Specialist II, Financial Aid

Tarrant County College; Forest Hill (TX); On-site; USD 425,000 - 508,000; Full time

Job summary

Tarrant County College is seeking a Specialist II, Financial Aid at South Campus. This clerical role supports financial aid programs, including loans and verification, and helps students apply for financial aid. Working 40 hours weekly, the position is not remote and requires strong data handling and customer service.

Starting pay is $41,800 with monthly pay frequency. Primary duties include reporting, record-keeping, and assisting the director with financial aid operations and outreach.

Qualifications

• High School diploma or GED required.
• Three years of successful office experience serving customers.

Responsibilities

• Create reports, correspondence, and forms.
• File financial aid records and post information.
• Compute amounts and verify financial aid data.
• Input and retrieve financial aid information.
• Process student loan requests and verification.
• Provide office management support to the director.
• Assist with outreach and financial aid presentations.
• Follow procedures for high-volume tasks.

Skills

Customer service

Interpersonal communication

Microsoft Office

Data analysis

Collaboration

Critical thinking

Education

Associate's degree or 60 college hours

GED or high school diploma

Tools

Microsoft Office Suite

Enterprise systems

Job description

Title: Specialist II, Financial Aid

Department: DT Financial Aid

Campus Location: South Campus

Employee Classification: CLR - Clerical

Position Type: FT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $41,800

Work Hours: Monday- Friday 8:00am-5:00pm, varies times after5:00 or Saturday hours.

Remote Eligible: This position is not eligible for remotework

Job Summary: This role coordinates at least one financial aid program includingwork-study, Federal loans, verification and return of Title IVfunds and assists students with applying for and understanding howto receive financial aid.

Essential Performance Requirements*

• Creates reports, business correspondence, application forms,shipping tickets and other materials
• Files financial aid records and reports, posts information torecords, sorts and distributes mail, answers telephone and performssimilar duties
• Computes amounts, checks totals, and manages various financialaid reports to assist the director with financial aidprograms
• Inputs and retrieves financial aid information in connection withthe responsibilities of the serving financial aid students
• Processes student loan requests and complete verificationprocessing for students selected for verification
• Provides office management duties for the director of financialaid
• Assists the department with its outreach and awareness efforts,including conducting financial aid presentations
• Interprets and follows prescribed procedures for the productionof a large volume of work

Service Excellence

• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and professional developmentsessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Supervision

• Works under the general supervision of the Director of FinancialAid

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subject tochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications:

• High School diploma or General Equivalency Diploma (GED)
• Three (3) years of successful office experience that involvedserving customers

Preferred Qualifications:

• Associate's degree or 60 college hours
• At least one (1) year's working experience in a college oruniversity setting related to the Essential PerformanceRequirements

Knowledge, Skills and Abilities:

• Knowledge of higher education and college financial aidprograms
• Skilled in excellent customer service and interpersonalrelationships including strong listening, verbal, and writtencommunication
• Skilled using computer applications and enterprise systems,including the Microsoft Office suite
• Ability to work effectively in a collaborative environment
• Ability to think critically to effectively solve and communicateproblems in a fast-paced environment where the demands for work arevaried, and unpredictable in scope and volume
• Ability to analyze data and provide sound recommendations basedon policy, procedure, practice, and existing regulations

Physical Demands and Work Environment:

Physical Demands

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 10 pounds. Specific visionabilities required by this job include close vision, distancevision, color vision, peripheral vision, depth perception, and theability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential duties andresponsibilities.