Specialist II, Business Services

Tarrant County College; Fort Worth (TX); On-site; USD 425,000 - 508,000; Full time

Job summary

Tarrant County College's Trinity River Campus seeks a Specialist II, Business Services to handle student accounts, payments, refunds, and related billing tasks. This role supports other office duties across the department.

The position requires a high school diploma or GED and at least three years of relevant experience; ERP experience preferred. It offers monthly pay and varied hours based on department needs.

Qualifications

• High School diploma or GED.
• Three (3) years of working experience related to the EssentialPerformance Requirements.
• Associate’s degree or 60 college credit hours.

Responsibilities

• Manages all HigherOne customer service-related issues and assists students, faculty, and staff in person, by telephone, or by email.
• Processes payments, balances cash drawers, prepares bank deposits, and processes petty cash and miscellaneous deposits.
• Processes and invoices third party sponsorships for student accounts and corporate services; receipts payment and maintains records.
• Ensures accurate allocation of military tuition benefits to student accounts and return of funds to Veterans Affairs.
• Analyzes and processes student account balances and refunds and corresponds with payment plan company and collection agencies in order to maintain current and past tuition and miscellaneous accounts.
• Verifies and posts details of business transactions, such as returned checks, funds received and disbursed.
• Prepares vouchers, invoices, account statements, requisitions, reports, spreadsheets, and other records
• Oversees student worker hiring process and time entry and distributes employee timecards and paychecks
• Maintains lost and found items and campus key inventory; distributes and receives keys from faculty, staff, and administrators
• Handles vending machine service issues and refunds
• Orders and stocks supplies for office as necessary
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College
• Works under the general supervision of the assigned department leader
• The duties listed are intended only as illustrations of the various types of work that may be performed.

Skills

Customer service

Interpersonal skills

Computer skills

Financial data analysis

Money handling

Education

High School diploma or GED

Associate’s degree or 60 credit hours

Job description

Title

Specialist II, Business Services

Department

DT Business Services

Campus Location

Trinity River Campus

Employee Classification

CLR - Clerical

Position Type

FT - Regular

Grant Funded

No

Pay Frequency

Monthly

Compensation Details

Starting Pay - $41,800

Work Hours

Varies based on department needs. Hours ofoperation are Monday - Thursday 8:00am - 7:00pm and Friday 8:00am -5:00pm. Weekends during peak registration.

Remote Eligible

This position is not eligible for remotework

Job Summary

This role is responsible performing processes to maintain studentaccounts, while supporting other office tasks. This position may beresponsible for collections, payment plans, refunds, contractbillings, 1098T, cashiering duties, student sponsored billing, andstudent payroll.

Primary Duties and Responsibilities

Essential Performance Requirements*

• Manages all HigherOne customer service-related issues and assistsstudents, faculty, and staff in person, by telephone, or byemail
• Processes payments, balances cash drawers, prepares bankdeposits, and processes petty cash and miscellaneous deposits
• Processes and invoices third party sponsorships for studentaccounts and corporate services; receipts payment and maintainsrecords
• Ensures accurate allocation of military tuition benefits tostudent accounts and return of funds to Veterans Affairs
• Analyzes and processes student account balances and refunds andcorresponds with payment plan company and collection agencies inorder to maintain current and past tuition and miscellaneousaccounts
• Verifies and posts details of business transactions, such asreturned checks, funds received and disbursed
• Prepares vouchers, invoices, account statements, requisitions,reports, spreadsheets, and other records
• Oversees student worker hiring process and time entry anddistributes employee timecards and paychecks
• Maintains lost and found items and campus key inventory;distributes and receives keys from faculty, staff, andadministrators
• Handles vending machine service issues and refunds
• Orders and stocks supplies for office as necessary

Service Excellence

• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and professional developmentsessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Supervision

Works under the general supervision of the assigned departmentleader

Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subject tochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications

• High School diploma or GED
• Three (3) years of working experience related to the EssentialPerformance Requirements

Preferred Qualifications

• Associate’s degree or 60 college credit hours
• At least one (1) year's working experience with an enterpriseresource planning (ERP) system, preferably Ellucian Colleague or aclosely related system

Knowledge, Skills and Abilities

• Skilled in excellent customer service and interpersonalrelationships
• Skilled using computer applications and enterprise systems,including Microsoft Office Suite
• Ability to work effectively in a collaborative environment
• Ability to analyze financial data and provide soundrecommendations based on policy, procedure, practice, and existingregulations
• Ability to handle large amounts of money and recordsaccurately

Physical Demands and Work Environment

Physical Demands

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential duties and responsibilities.