Clerk, Testing

Joliet Junior College; Joliet (IL); On-site; USD 26,000 - 27,000; Part time

Job summary

Joliet Junior College is seeking a Clerk, Testing to provide clerical, proctoring, intake, placement and assessment services for ESL, ABE, and ASE students across multiple site locations such as Romeoville, City Center, and Morris Education Center.

The role requires a flexible schedule including days, evenings, and occasional weekends. The department is Adult Education and Literacy within Academic Affairs, and the position places you within a supportive, diversity‑driven college environment.

Qualifications

• High school diploma or equivalent is required.
• Two years general office experience.
• Strong computer and Internet skills.
• Knowledge of modern office practices and procedures.
• Ability to handle sensitive information with professionalism and discretion.

Responsibilities

• Provide exceptional customer service and assistance to visitors, students, and staff.
• Assist students with registration forms and determine appropriate testing.
• Complete registration procedures including intake, goals, and class assignment.
• Administer placement tests in paper/pencil or online formats.
• Place students in appropriate classes based on test scores.
• Coordinate with Adult Education staff to ensure proper testing and placement.
• Assist with online assessment testing at campus and offsite locations.
• Maintain accurate records of student testing information.
• Administer and score pre/post-testing for Adult Education students.
• Contact students about class start and registration dates.
• Conduct orientations for new students.
• Collaborate with colleagues and vendors to accomplish tasks.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Multitasking

Verbal communication

Written communication

Professionalism

Education

High School diploma or equivalent

Associate's degree

Job description

Position Title

Clerk, Testing

Job Description

POSITION: Clerk, Testing

STATUS: Part-time, Grant-funded

DEPARTMENT: Adult Education and Literacy

DIVISION: Academic Affairs

CLASSIFICATION: Support Staff

UNION: TOSSC-AFT Local 604

REPORTS TO: Program Manager, Records and Reporting

PLACEMENT: Grade 103

HIRING RANGE: $18.78 - $19.91 hourly

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

Provides a variety of clerical, proctoring, intake, placement and assessment services for current/prospective ESL, ABE, and ASE adult education students at various site locations to include Romeoville, City Center, and Morris Education Center. Requires a flexible schedule including days, evenings, and an occasional weekend day.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

1. Provide exceptional customer service and user support to all visitors including students, faculty, staff, and community members/external customers. Answer phone inquiries, take messages, make calls and provide information and assistance.
2. Assist students in completing registration forms and determining appropriate testing.
3. Complete registration procedure for each student (intake, goals, class assignment).
4. Administer appropriate placement assessment tests to all students in paper/pencil or online testing modalities.
5. Confer with students and assign to appropriate classes based on students' scores on assessment test.
6. Work closely with Adult Education staff to ensure that students are tested with the proper test and placed in the proper class.
7. Work closely with Testing Services staff to conduct online assessment testing at JJC campus and offsite locations.
8. Monitor number of students in each class and keep accurate records of students' testing information.
9. Administer and score pre and post-testing for Adult Education students both paper/pencil as well as online testing.
10. Contact students by phone and email regarding class start dates and registration dates.
11. Conduct orientations for new adult education students.
12. Work collaboratively with others (e.g. colleagues, stakeholders, vendors) to accomplish functions and responsibilities.
13. Perform other duties as assigned.

MINIMUM QUALIFICATIONS

1. High School diploma or equivalent.
2. Two (2) years of general office experience
3. Strong computer and Internet skills.
4. Working knowledge of modern office practices, machinery, and procedures.
5. Attentiveness to detail, strong organizational skills, initiative, and multitasking ability.
6. Ability to handle sensitive information with professionalism, discretion, and impartiality.
7. Excellent Customer Service skills; strong verbal and written communication skills, and ability and willingness to work cooperatively with a diverse population.
8. Vehicle to travel between college campuses/centers and a valid driver's license.
9. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
10. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS

1. Knowledge of Colleague and Daisi Reporting Systems.
2. Associate's degree from a regionally accredited institution.
3. Experience with TABE and CASAS placement tests.
4. Two (2) years of experience in detail-oriented customer service environment.
5. English and Spanish verbal and written communication proficiency.
6. Demonstrated multicultural competence.

PHYSICAL DEMANDS

1. Normal office physical demands.
2. Ability to travel to sites throughout the district.
3. Ability to work a flexible schedule including days, evenings, and an occasional weekend day.
4. Ability to remain calm and organized when testing and tutoring traffic increases.

WORKING CONDITIONS

1. Duties are performed indoors in the usual office environment.

BENEFITS

• Click here for Technical Office Support Staff Council (TOSSC)-AFT Local 604

Full Time/Part Time

Part time

Union (If Applicable)

TOSSC

Scheduled Hours

28