Specialist, Academic Support

Tarrant County College; Fort Worth (TX); On-site; USD 48,000 - 54,000; Full time

Job summary

Tarrant County College is seeking a Specialist, Academic Support to join the District Academic Support Services team. You will help develop workflows, manage transfer equivalencies, degree audits, and academic scheduling within the student information system.

The role requires an Associate's degree or 60 college hours and at least two years of related experience. Strong Excel, scheduling software experience like Ad Astra, and collaboration skills are preferred.

Qualifications

• Associate's degree or 60 college hours required.
• At least 2 years' related work experience to the essential requirements.

Responsibilities

• Troubleshoot and maintain the space and academic scheduling systems.
• Maintain academic tables and conduct data-driven updates.
• Assist with course scheduling, space allocation, and eligibility for prior learning credits.
• Support training and project planning with the departmental coordinator.
• Audit course sections and room inventories for accuracy and compliance.

Skills

Higher education standards

Customer service

Office applications

Critical thinking

Collaboration

Data analysis

Delegation

Multitasking

Education

Associate's degree or 60 college hours

Tools

Ad Astra

Colleague

Microsoft Excel

Job description

Title: Specialist, Academic Support

Department: District Academic Support Services

Campus Location: TCCD District Offices

Employee Classification: CLR - Clerical

Position Type: FT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $50,500

Work Hours: Monday-Friday, 8:00am -5:00pm, Summer Schedule:Monday-Thursday, 7:30am -6:00pm

Remote Eligible: This position is not eligible for remotework

Job Summary

Reporting to the assigned department leader, the Specialist,Academic Support assists with development of office workflow andtechnical procedures for Academic Support Services including transfer equivalence tables, degree audits, institution research, prior learning assessment, office web page, course section development and maintenance, academic and event space management, and/or other office assignments.

Essential Performance Requirements

• Applies technical skills to troubleshoot the academic and eventspace management system, transfer equivalence, academic calendar, course sections, degree audit, and other academic application
• Performs ongoing maintenance of various academic tables, such ascourses, transfer equivalencies, and institution research in thestudent information system
• Evaluates findings from regular audits of various academictables, making informed decisions to conduct maintenance
• Provides guidance for the development of scheduled classes eachterm
• Determines student eligibility to award prior learning assessmentcredit and adjust degree audit requirements for course-worksubstitutions, ensuring compliance with institutionalguidelines
• Assists with development of the schedule, including schedulerecommendations and space allocation
• Assists the Coordinator with project planning, design,development, and implementation with exception to degree audits,institution research, transfer equivalencies, courses, sections,academic and event space management, prior learning assessment, andterm sessions
• Provides district support and assists with training for exceptionto degree audits, institution research, transfer equivalencies,courses, sections, academic and event space management, priorlearning assessment, and term sessions
• Collects and analyzes data for identification of trends to informschedule development and ensure compliance with institutional andstate guidelines
• Assists with system setup and maintenance for space managementand academic scheduling solutions
• Interprets course section and space management inquiries andperforms corresponding operational actions, ensuring compliancewith scheduling protocols and system workflows
• Conducts routine and ad hoc audits of course sections, roominventories, and event data to ensure accuracy and compliance,completing necessary updates

Service Excellence

• Participates on behalf of the College in external community organizations and associations as assigned to support the essentialperformance requirements
• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and professional developmentsessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Supervision

• Works under the general supervision of the assigned departmentleader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subject tochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications

• Associate's degree or 60 college hours
• Two (2) years' working experience related to the EssentialPerformance Requirements

Preferred Qualifications

• Microsoft Excel Specialist: Microsoft Excel Associate or Microsoft Excel Specialist: Microsoft Excel Expertcertification
• At least one (1) year’s working experience with room reservation or scheduling software systems such as Ad Astra
• At least one (1) year’s working experience managing studentinformation in an Enterprise Resource Planning system such as Colleague
• At least one (1) year’s working experience developing and leadingtraining
• At least one (1) year’s working experience with section building and maintenance for credit and non-credit courses

Knowledge, Skills and Abilities

• Knowledge of higher education standards and policies
• Skilled in excellent customer service, including stronglistening, verbal, and written communication
• Skilled using applications and enterprise systems, including wordprocessing, spreadsheet, and presentation software such asMicrosoft Excel, Word, Outlook, and PowerPoint
• Ability to think critically to effectively solve and communicateproblems in a fast-paced environment where the demands for work arevaried, and unpredictable in scope and volume
• Ability to work effectively in a collaborative environment
• Ability to analyze data and provide sound recommendations basedon policy, procedure, practice, and existing regulations
• Ability to delegate work appropriately to faculty and staff tomeet College and campus deliverables
• Ability to adaptively perform and prioritize multiple tasks andprojects seamlessly, ensuring accurate and timely completion, whileexhibiting strong attention to detail and organization

Physical Demands

Physical Demands

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 10 pounds. Specific visionabilities required by this job include close vision, distancevision, color vision, peripheral vision, and theability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential duties andresponsibilities.