Specialist II, Learning Commons - Computer Learning Center

Tarrant County College; Fort Worth (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Tarrant County College is seeking a Specialist II for the Learning Commons at the Northwest Campus. This role provides front-line customer service and cross-trains across clerical, library, and learning lab duties to support students and staff.

Typical hours are 7:30am–4:30pm with occasional evenings and weekends as needed. This is a full-time, regular position not eligible for remote work.

Qualifications

• Associates degree or 60 college hours and one year of related work experience or an equivalent combination of education and experience.
• Strong customer service and multitasking abilities are required.
• Familiarity with library, learning lab, or academic support environments is a plus.

Responsibilities

• Provide front-line customer service to students, employees, and the public at the Learning Commons.
• Assist with clerical, library, learning lab, and other duties as needed.
• Oversee front desk operations, appointment scheduling, and calendar management.
• Assist with materials inventory and basic IT support for printers, copiers, and scanners.
• Support resources access, including databases, library materials, and maker space tools.
• Contribute to maintaining a safe, orderly, and welcoming learning environment.

Skills

Customer service

Front desk operations

Communication

Active listening

Problem solving

Service orientation

Education

Associates degree or 60 college hours

1 year related work experience

Job description

Title: Specialist II, Learning Commons - Computer LearningCenter

Department: NW Campus Learn Center

Campus Location: Northwest Campus

Employee Classification: ISP - Instructional Sup

Position Type: FT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $41,800

Work Hours: Typical hours are 7:30am - 4:30pm. Flexibilityis required, as occasional evening and weekend hours may benecessary based on department needs.

Remote Eligible: This position is not eligible for remotework

Special Instructions to Applicant:

Job Summary

Reporting to the assigned campus leader, this role providesfront-line customer service to students, employees, and the publicat the TCC Learning Commons. This position is responsible forcross-training in multiple areas with the ability to assist withclerical, customer service, learning lab, library, and otherprofessional duties throughout the Learning Commons.

Primary Duties and Responsibilities

General and Working Area-Specific Essential PerformanceRequirements*

General

• Serves as a knowledgeable resource to students, faculty, staff,and the community to enhance learning and engagement whilesupporting multiple functions and spaces within the Learning Commons


• Provides consultative guidance to students, faculty, staff, andthe community regarding available resources and supportservices


• Oversees the front desk and assists in the daily operations andadministrative responsibilities of the Learning Commons, includingappointment scheduling, calendar management, and electronic orphone communication


• Monitors the Learning Commons to ensure user behavior policiesare followed


• Inventories, orders, and checks in materials and supplies whileensuring that good safety, housekeeping, and security practices arealways followed

Library

• Serves as a key resource for identifying and connectingstakeholders with sources of information to support learning,research, and engagement


• Makes resources and other tools available to students, faculty,and staff, including library materials, multimedia equipment,laptops, and other technology, and assists patrons with questionsregarding technology, computer hardware, and software


• Answers questions and assists with troubleshooting and resolvingtechnical issues related to printers, copiers, and scanners


• Assists patrons in person, via telephone, and electronic means byanswering their questions or referring them to the appropriateperson, department, or service desk


• Locates materials including databases and electronic resourcesfor students and faculty


• Assists with updating and maintaining maker space hardware,software, 3D printers, and other technology including microscopes,iPads, AV equipment, tracking software, calculators, graphicdesign/video editing software, and other related tools


• Provides check-in and check-out services as well as properlyshelving library materials


• Assists with maintaining the Library website through contentreview, creation, and maintenance as assigned

Learning Support

• Provides experienced tutoring assistance to students to enhancelearning and increase academic success, in collaboration withfaculty and appropriate supervisor, and adheres to tutoring bestpractices in face-to-face, synchronous online, and asynchronousonline modalities


• Provides students with appropriate handouts and educationalmaterials as needed


• Provides academic coaching and mentoring to current students inneed of additional academic support and study strategies


• Prepares and puts in place equipment scheduled for use duringlaboratory teaching sessions


• Teaches basic certification, safety, and training coursescovering all lab equipment


• Prepares and delivers workshops, which may include contentcreation and updating workshop materials


• Partners with faculty for special events in support ofclasses


• Assists supervisor in the delivery of academic boot camps

Service Excellence

• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite


• Completes all required training and professional developmentsessions sponsored through Tarrant County College (TCC)


• Supports the mission, values, goals, and principles of theCollege

Supervision
Works under the general supervision of the assigned campusleader

Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subject tochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications

• Associates degree or 60 college hours and one (1) year of workingexperience related to the Essential Performance, or any equivalentcombination of education and work-related experience

Preferred Qualifications

• College education beyond the minimum requirements by level


• Degree in Information Technology, Computer Science or relatedcomputer field with successful completion of college-levelcoursework in Programming, Cyber Security, and/or CloudComputing


• One (1) year’s working experience teaching and/or tutoringcollege-level computer courses


• One (1) year’s working experience developing and hostingworkshops


• Current CRLA training at level 1 or greater or other similartutor training certificate

Knowledge, Skills and Abilities

• Knowledge of principles and processes for providing customer andpersonal services


• Skilled in customer service including customer needs assessment,meeting quality standards for services, and evaluation of customersatisfaction


• Skilled in active listening including giving full attention towhat other people are saying, taking time to understand the pointsbeing made, asking questions as appropriate, and not interruptingat inappropriate times


• Ability to apply critical thinking, specifically using logic andreasoning to identify the strengths and weaknesses of alternativesolutions, conclusions, or approaches to problems


• Ability to apply learning strategies by selecting and usingtraining and instructional methods, as well as proceduresappropriate for the situation when learning or teaching newthings


• Ability to work using a service orientation by actively lookingfor ways to help people


• Ability to talk to others to convey information effectively

Physical Demands and Work Environment

Physical Demands

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 10 pounds. Specific visionabilities required by this job include close vision, distancevision, color vision, peripheral vision, depth perception, and theability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential duties andresponsibilities.