Special Handling CX Specialist: Billing & Accounts

Airgas; United States; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Base pay + incentives

Hybrid schedule

Comprehensive benefits

Parental leave benefits

401(k) match

Tuition assistance

Paid holidays

Vacation & sick time

Job summary

Airgas in Tulsa, OK is seeking a CX Specialist- Special Handling to manage a portfolio of specialized billing requests, align pricing and cylinder-related billing with internal teams, and support customer relationships. The role emphasizes organization and problem-solving to ensure timely fulfillment.

You will collaborate with branches, account managers, and technical support to address complex billing concerns and communicate with customers to set clear expectations, maintaining strong

Qualifications

• Billing/accounts receivable experience in a high-volume environment.
• Strong organizational and analytical skills.
• Ability to balance multiple priorities.
• Experience with spreadsheets (Excel/Google Sheets) and data manipulation.

Responsibilities

• Act as primary contact for customers needing specialized billing support and foster satisfaction.
• Collaborate with internal teams to understand needs and develop tailored solutions.
• Coordinate with branches, account managers, and support teams to align on billing issues.
• Identify and address delays or problems in the special handling process and escalate as needed.
• Document customer interactions, expectations, and resolutions accurately.
• Participate in continuous improvement initiatives for special handling processes.

Skills

Billing / accounts receivable

Multitasking

Analytical skills

Customer service experience

Education

High School Diploma

Tools

Microsoft Excel

Google Sheets

Airtable

SAP

ERP systems

Job description

Airgas in Tulsa, OK is seeking a CX Specialist- Special Handling to manage a portfolio of specialized billing requests, align pricing and cylinder-related billing with internal teams, and support customer relationships. The role emphasizes organization and problem-solving to ensure timely fulfillment.

You will collaborate with branches, account managers, and technical support to address complex billing concerns and communicate with customers to set clear expectations, maintaining strong