Customer Experience Representative (Collections)

US11345-AIRGAS Airgas USA, LLC; Tulsa (OK); Hybrid; USD 43,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) with company match

Tuition reimbursement

Paid holidays & vacation

Job summary

Airgas is seeking a Customer Experience Representative (Collections) in Tulsa, OK. The role involves nurturing customer relationships, proactive AR reviews, and resolving billing issues to maintain healthy cash flow. Hybrid schedule and comprehensive benefits are offered.

The position emphasizes client service orientation, strong communication, and the ability to manage multiple priorities in a fast-paced environment. SAP/ERP experience and Spanish language skills are a plus.

Qualifications

• High School Diploma or equivalent.
• A "client service" orientation that views collections as a supportive business function rather than an adversarial one.
• Exceptional written and verbal communication skills; ability to express complex ideas clearly and concisely.
• Core Competencies: Critical thinking, active listening, adaptability, and the ability to manage multiple priorities in a time‑sensitive environment.
• Must be able to operate in a drug‑free workplace.

Responsibilities

• Nurture and coordinate an assigned portfolio for a healthy portfolio balance, ensuring accurate and timely web-based billing and account reconciliation.
• Proactively resolve customer account issues and payment delays at the billing stage or when past due, which includes conducting root cause analysis, resolving electronic transfer rejections, and building alignment on payment solutions.
• Initiate comprehensive Accounts Receivable (A/R) review, research, and resolution.
• Prepare and present reports for review with internal customers (Sales and Finance), and create/maintain Excel spreadsheets to provide customers with essential billing insights.

Job description

R10094073 Customer Experience Representative (Collections) (Evergreen) (Open) Location: Tulsa, OK - W. 7th St. - Management - Central BSC How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is Hiring for a Customer Experience Representative - Tulsa, OK! We are looking for you ! Hybrid Schedule Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer up to 14-week paid child birth benefits to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment

As a Customer Experience Representative (CXR), you won’t just be managing accounts—you will be a trusted advisor and a vital consultant dedicated to nurturing strong, productive customer relationships. If you are looking for a role that values collaboration, emotional intelligence, and proactive leadership, this is your opportunity to shine.

Nurture and coordinate an assigned portfolio for a healthy portfolio balance, ensuring accurate and timely web-based billing and account reconciliation. Proactively resolve customer account issues and payment delays at the billing stage or when past due, which includes conducting root cause analysis, resolving electronic transfer rejections, and building alignment on payment solutions. Initiate comprehensive Accounts Receivable (A/R) review, research, and resolution. This involves monitoring Days Sales Outstanding (DSO) and aging reports, thoughtfully guiding credit parameters, and evaluating customer A/R to identify accounts needing additional support, doubtful accounts, and write-offs. Prepare and present reports for review with internal customers (Sales and Finance), and create/maintain Excel spreadsheets to provide customers with essential billing insights.

Required Qualifications

• High School Diploma or equivalent.
• A "client service" orientation that views collections as a supportive business function rather than an adversarial one.
• Exceptional written and verbal communication skills; ability to express complex ideas clearly and concisely.
• Core Competencies: Critical thinking, active listening, adaptability, and the ability to manage multiple priorities in a time‑sensitive environment.
• Must be able to operate in a drug‑free workplace.

Preferred Qualifications

• Experience with SAP and/or ERP systems.
• Commercial collections experience with a proven track record of success.
• Bilingual skills (Spanish).
• Professional proficiency in Google Workspace (Sheets, Docs, Gmail, Meet, etc.).
• General understanding of all other CX disciplines: cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing.
• Favorability of hard‑good products and branch/plant operations is highly valued.

Benefits We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short‑term and long‑term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre‑tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full‑time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children. Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [e-mail].