Account Specialist: Elevate CX & Retention

Airgas; Kansas; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k match

Parental leave

Paid holidays

Job summary

Airgas, an Air Liquide company, is seeking an Account Specialist to manage strategic customer relationships across Salina, Wichita, and Hutchinson. You will proactively address account health, partner with Sales and Operations, and drive retention while seeking high-margin opportunities.

The role emphasizes cross-functional coordination, data-driven insights, and a customer-first approach to optimize order cycles and profitability.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Supply Chain, or related field preferred.
• Minimum 3–5+ years in Customer Experience or strategic account management in industrial B2B environments.
• Strong proficiency with ERP platforms (e.g., SAP), CRM systems, and analytics tools.

Responsibilities

• Proactively identifies at-risk accounts and coordinates corrective actions to prevent churn.
• Collaborates with Sales and Operations to strengthen relationships and meet high expectations.
• Conducts outbound account reviews focused on health, pricing, and high-margin opportunities.
• Tracks retention results and CES trends to demonstrate impact.
• Coordinates with production, distribution, and sales for new customer requirements.

Skills

Account management

Customer service

Retention analytics

Cross-functional collaboration

ERP SAP

CRM systems

Data analysis

Pricing analysis

Education

Bachelor’s degree in Business Administration, Marketing, or related

High school diploma or equivalent

Tools

SAP ERP

CRM systems

Excel

Google Sheets/Docs/Slides

Job description

Airgas, an Air Liquide company, is seeking an Account Specialist to manage strategic customer relationships across Salina, Wichita, and Hutchinson. You will proactively address account health, partner with Sales and Operations, and drive retention while seeking high-margin opportunities.

The role emphasizes cross-functional coordination, data-driven insights, and a customer-first approach to optimize order cycles and profitability.