Account Health & Customer Experience Specialist

Airgas; Arkansas; Hybrid; USD 40,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life and AD&D Insurance

401(k) with company match

Tuition Assistance

Paid Holidays

Vacation and Sick time

Job summary

Airgas is seeking a Customer Services Representative to support accounts across Memphis, Little Rock, and Jonesboro. The role focuses on proactive account management, churn prevention, and cross-functional collaboration with Sales, Operations, and Distribution to ensure seamless customer experiences.

Responsibilities include omnichannel support, price and data accuracy reviews, and guidance to drive customer retention and profitability.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree in Business Administration, Marketing, Supply Chain Management, or related discipline, or relevant professional certification preferred.
• Minimum of 3 to 5+ years of progressive experience in Customer Experience (CX), VoC strategy, strategic account management, or customer service within industrial gases, welding supplies, or B2B industrial environments.
• Advanced proficiency in ERP platforms (e.g., SAP), CRM systems, and enterprise data analytics software to extract customer intelligence and forecast retention trends.
• Strong financial acumen with experience analyzing pricing structures, margins, and account profitability to support churn-prevention strategies.
• Proficiency with spreadsheet and document platforms (Excel, Google Sheets/Docs/Slides) and basic mathematical/financial skills.

Responsibilities

• Account Management and Retention: identify at-risk accounts and coordinate corrective actions before business is lost.
• Outreach and relationship-building with Sales and Operations to meet high expectations.
• Cross-functional liaison with Production, Distribution and Sales for new customer requirements.
• Omnichannel and Sales Support: streamline order cycles and expand account engagement.
• Monitor CES trends and retention results to demonstrate measurable impact.

Skills

Account management

Churn prevention

Cross-functional collaboration

Data analytics

Forecasting

Customer experience

Bilingual English/Spanish

Education

High school diploma

Bachelor’s degree preferred

CCXP certification

Tools

SAP ERP

CRM systems

Excel

Job description

Airgas is seeking a Customer Services Representative to support accounts across Memphis, Little Rock, and Jonesboro. The role focuses on proactive account management, churn prevention, and cross-functional collaboration with Sales, Operations, and Distribution to ensure seamless customer experiences.

Responsibilities include omnichannel support, price and data accuracy reviews, and guidance to drive customer retention and profitability.