Hybrid CX & Collections Specialist

US11345-AIRGAS Airgas USA, LLC; Tulsa (OK); Hybrid; USD 43,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) with company match

Tuition reimbursement

Paid holidays & vacation

Job summary

Airgas is seeking a Customer Experience Representative (Collections) in Tulsa, OK. The role involves nurturing customer relationships, proactive AR reviews, and resolving billing issues to maintain healthy cash flow. Hybrid schedule and comprehensive benefits are offered.

The position emphasizes client service orientation, strong communication, and the ability to manage multiple priorities in a fast-paced environment. SAP/ERP experience and Spanish language skills are a plus.

Qualifications

• High School Diploma or equivalent.
• A "client service" orientation that views collections as a supportive business function rather than an adversarial one.
• Exceptional written and verbal communication skills; ability to express complex ideas clearly and concisely.
• Core Competencies: Critical thinking, active listening, adaptability, and the ability to manage multiple priorities in a time‑sensitive environment.
• Must be able to operate in a drug‑free workplace.

Responsibilities

• Nurture and coordinate an assigned portfolio for a healthy portfolio balance, ensuring accurate and timely web-based billing and account reconciliation.
• Proactively resolve customer account issues and payment delays at the billing stage or when past due, which includes conducting root cause analysis, resolving electronic transfer rejections, and building alignment on payment solutions.
• Initiate comprehensive Accounts Receivable (A/R) review, research, and resolution.
• Prepare and present reports for review with internal customers (Sales and Finance), and create/maintain Excel spreadsheets to provide customers with essential billing insights.

Job description

Airgas is seeking a Customer Experience Representative (Collections) in Tulsa, OK. The role involves nurturing customer relationships, proactive AR reviews, and resolving billing issues to maintain healthy cash flow. Hybrid schedule and comprehensive benefits are offered.

The position emphasizes client service orientation, strong communication, and the ability to manage multiple priorities in a fast-paced environment. SAP/ERP experience and Spanish language skills are a plus.