CX Collections Supervisor - Lead & Elevate Hybrid

AIRGAS INC AND SUBSIDIARIES; Tulsa (OK); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Base salary plus commission

Hybrid schedule

Comprehensive benefits package

Parental leave (up to 14 weeks)

401(k) with company match

Tuition assistance

Paid holidays, vacation, and sick time

Job summary

Airgas is hiring a Supervisor, Customer Experience - Collections in Tulsa, OK. The role leads CX Representatives and Specialists, guiding credit and collections practices in a customer‑centric, value‑driven environment with focus on improving the journey and loyalty.

Requires strong communication, Excel basics, and SAP/ERP familiarity. Joining Airgas means comprehensive benefits, a hybrid work schedule, and opportunities to advance within a dynamic, diverse organization committed to safety and

Qualifications

• High School Diploma or equivalent.
• Foundational Excel understanding.
• Comfortable navigating Google Workspace (Sheets, Docs, Gmail, Meet).
• Proficiency with SAP and/or ERP systems.
• Must be able to operate in a drug-free workplace.
• Ability to navigate multiple priorities.

Responsibilities

• Develop and implement a plan to achieve the divisional accounts receivable goals, support and evaluate receivable performance, and provide support/reporting to Division management.
• Provide training and education to CXRs and CXSs related to credit policies and procedures. Uncover opportunities for improvement with billing, pricing, or other customer experience areas.
• Implement Division plans for optimizing cash collections and appropriate handling of the accounts receivable portfolio.
• Build alignment and resolve collection matters with customers, communicating critical matters to CX Accounts Receivable Manager.
• Develop and maintain close working relationships with the Regional Company AVPs, DMs, Account Managers and Branch Managers.
• Work closely with the Division related to master data, customer pricing, sales tax, and cylinder control.

Skills

Excel knowledge

Google Workspace

Prioritization

Education

High School Diploma or equivalent

Tools

SAP

ERP systems

Google Workspace

Job description

Airgas is hiring a Supervisor, Customer Experience - Collections in Tulsa, OK. The role leads CX Representatives and Specialists, guiding credit and collections practices in a customer‑centric, value‑driven environment with focus on improving the journey and loyalty.

Requires strong communication, Excel basics, and SAP/ERP familiarity. Joining Airgas means comprehensive benefits, a hybrid work schedule, and opportunities to advance within a dynamic, diverse organization committed to safety and