Special Events Coordinator - On-Call (Caesars Palace LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Entertainment in Las Vegas is seeking an On-Call Special Events Coordinator to assist with property and marketing functions. You will act as a guest-focused liaison, supporting invitational events and promotions, and handling general office duties as needed.

The role requires flexibility for extended hours, strong teamwork, and impeccable customer service. Candidates must be 21+, pass gaming-related checks, and meet appearance standards.

Qualifications

• Previous customer service experience with the proven ability to provide courteous, friendly, and efficient service to customers.
• Must be able to work any day of the week, on any shift, including long hours and holidays when necessary.
• Ability to organize and maintain a wide variety of activities in a multi-tasking, fast-paced environment.
• Must be able to keep aware of the constant changes and enhancements of events and promotions.
• Demonstrated ability to multi‑task effectively, adapt quickly to changing business needs, and work respectfully with individuals of diverse backgrounds and perspectives.
• Must be able to read, write, speak, and understand English.
• Basic computer skills with software systems including IBM, Windows, Microsoft Office (Word, Excel, Outlook, PowerPoint) and Adobe are required.
• Must be at least 21 years of age and eligible to obtain a Gaming Sheriff’s Card.
• Must comply with the company’s appearance standards.

Responsibilities

• Create an atmosphere of fun and excitement for guests.
• Demonstrate strong interpersonal skills, including the ability to work effectively in a team environment, maintain positive working relationships, and remain composed and professional in all situations.
• Assists Special Events team with the execution of invitational events and promotions.
• Display a professional demeanor and willingness to assist guests.
• Constantly seek ways to improve friendly and helpful service and reduce guests waiting time to positively impact department’s guest service ratings.
• Ensure integrity and confidentiality of all guests’ data. Comply with all state, federal and regulatory policies, and procedures.
• Deliver and pick up items to and from other properties when necessary.
• Comply with Responsible Gaming guidelines outlined by Caesars Entertainment and complete annual refresher training.
• Perform all other job-related duties as requested.

Skills

Customer service

Teamwork

Multitasking

English proficiency

Computer literacy

Tools

IBM

Windows

Microsoft Office

Adobe

Job description

Job Description

Special Events Coordinator is an On-Call position and holds the responsibility to assist with various property/marketing functions in the Las Vegas region and may be called in for general office duties. Coordinators are the customer service representatives of this department. We take pride in making sure our guests have a great experience while participating in an invitational event. All duties are to be performed in accordance with departmental procedures, practices, and policies.

Job Description

Special Events Coordinator is an On-Call position and holds the responsibility to assist with various property/marketing functions in the Las Vegas region and may be called in for general office duties. Coordinators are the customer service representatives of this department. We take pride in making sure our guests have a great experience while participating in an invitational event. All duties are to be performed in accordance with departmental procedures, practices, and policies.

Responsibilities

• Create an atmosphere of fun and excitement for guests.
• Demonstrate strong interpersonal skills, including the ability to work effectively in a team environment, maintain positive working relationships, and remain composed and professional in all situations.
• Assists Special Events team with the execution of invitational events and promotions.
• Display a professional demeanor and willingness to assist guests.
• Constantly seek ways to improve friendly and helpful service and reduce guests waiting time to positively impact department’s guest service ratings.
• Ensure integrity and confidentiality of all guests’ data. Comply with all state, federal and regulatory policies, and procedures.
• Deliver and pick up items to and from other properties when necessary.
• Comply with Responsible Gaming guidelines outlined by Caesars Entertainment and complete annual refresher training.
• Perform all other job-related duties as requested.

Qualifications

• Previous customer service experience with the proven ability to provide courteous, friendly, and efficient service to customers.
• Must be able to work any day of the week, on any shift, including long hours and holidays when necessary.
• Ability to organize and maintain a wide variety of activities in a multi-tasking, fast-paced environment.
• Must be able to keep aware of the constant changes and enhancements of events and promotions.
• Demonstrated ability to multi‑task effectively, adapt quickly to changing business needs, and work respectfully with individuals of diverse backgrounds and perspectives.
• Must be able to read, write, speak, and understand English.
• Basic computer skills with software systems including IBM, Windows, Microsoft Office (Word, Excel, Outlook, PowerPoint) and Adobe are required.
• Must be at least 21 years of age and eligible to obtain a Gaming Sheriff’s Card.
• Must comply with the company’s appearance standards.

Additional Requirements

• Must be able to move in and around the Casino/Hotel areas and other special event promotion locations throughout the entire shift.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopier, fax machine, ten key, printer and video poker/slot machines.
• Must be able to tolerate areas containing secondhand smoke.
• Must be able to stand and walk for long periods.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
• Must be able to lift and carry up to 25 pounds.
• Respond to visual and aural cues.
• May work outdoors.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.