Special Events Ambassador

City of Durham; Durham (NC); On-site; USD 25,000 - 29,000; Part time

Job summary

The City of Durham Transportation Department is seeking a Special Events Parking Cashier to support downtown events. You will collect parking fees at city facilities, issue receipts, and operate handheld devices while delivering excellent customer service to attendees.

You will direct traffic, monitor facility capacity, answer questions on rules and charges, assist customers, and promptly report issues to supervision.

Qualifications

• High School/GED required.
• 1 year of related customer service experience.
• Valid NC Driver's License.
• Experience with basic math calculations.
• Experience with basic computer skills.
• Experience with two-way radios.

Responsibilities

• Collects a fixed Special Events parking fee upon entry to the parking facility; issues receipts; operates handheld mobile devices.
• Directs traffic to appropriate parking areas.
• Monitor parking facilities for capacity and screens for parking permits.
• Respond to inquiries from customers regarding the parking facilities, rules and regulations.
• Provides assistance to parking lot customers including directions and explaining charges; refer unusual problems to supervisor.
• Reports problems, accidents, unsafe conditions and equipment malfunctions to supervisor.
• Operates handheld device for credit card payments.
• Interacts positively with customers, event attendees, and the general public.

Skills

Customer service

Cash handling

Basic math

Basic computer skills

Two-way radios

Education

High School Diploma/GED

Job description

Work. Serve. Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hourly Rate: $18.83

Workdays/Times: Varies Monday - Saturday

The Transportation Department plans, builds, and maintains a safe and vibrant multi-modal transportation network that supports safety, mobility, and environmental sustainability to provide a superior quality of life for our residents, businesses, and visitors. If you're interested in helping bring innovative, community-focused transportation solutions to our community while growing in your career, come to Durham.

To collect special event parking fees and assist in directing and parking arriving customers attending special events and festivals while providing excellent customer service. This is accomplished by collecting parking fees at the City's parking facilities, performing cashier responsibilities and making proper cash transactions.

• Collects a fixed Special Events parking fee upon entry to the parking facility; issues receipts; operates handheld mobile devices.
• Directs traffic to appropriate parking areas
• Monitor parking facilities for capacity and screens for parking permits
• Respond to inquiries from customers regarding the parking facilities, rules and regulations.
• Provides assistance to parking lot customers to include giving directions, explaining charges, etc.; refer unusual customer-related problems to supervisor.
• Reports any problems, accidents, unsafe conditions and equipment malfunctions to supervisor.
• Operates a handheld mobile special event device in receiving credit card payments.
• Interacts in a positive and responsive manner with customers, attendees of events, and the general public.

• High School/GED.
• 1years of related customer service experience.
• Valid NC Driver's License.

• Experience with basic math calculations.
• Experience with basic computer skills.
• Experience with two-way radios.