Program Support Specialist

City of Durham; Durham (NC); On-site; USD 39,000 - 44,000; Full time

Job summary

The City of Durham Advance program is seeking a detail-oriented coordinator to ensure data integrity, attendance verification, and stipend eligibility for hundreds of youth participants. This on-site role emphasizes accurate record-keeping and proactive participant support.

You will manage databases, coordinate orientations and events, and assist with onboarding and payments, working closely with the Program Manager to meet deadlines during peak periods.

Qualifications

• Associate's degree or equivalent required.
• NC Class C Driver's License required.
• Strong organizational and data-management skills.

Responsibilities

• Serve as day-to-day support for hundreds of youth participants, handling inquiries on participation, attendance, stipends, and program requirements.
• Maintain and manage large participant tracking databases and spreadsheets for attendance, eligibility, modules, and payment status.
• Verify completion of required workforce readiness modules, certifications, and milestones tied to stipend eligibility.
• Cross-check attendance records and documentation before stipend processing to reduce errors and delays.
• Support stipend and payment coordination, including internal tracking and reconciliation.
• Assist with in-person and virtual events, orientations, workshops, site placements, and program close-out activities.
• Coordinate with the Program Manager to meet deadlines during high-volume periods.
• Provide hands-on youth support, troubleshooting onboarding issues and required forms.

Skills

Data integrity

Attendance tracking

Stipend eligibility

Event coordination

Youth engagement

Communication

Database management

Education

Associate's degree or equivalent

Tools

Excel

Job description

Work. Serve. Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve.

Hourly Rate: $30 /per hour

Location: 807 E. Main Street

Work Days/Hours: 20 hours per week, Monday-Friday, shifts between 9 AM - 4 PM

Our Office of Economic & Workforce Development helps ensure that Durham has a strong and diverse economy by helping commercial enterprises locate and grow, supporting entrepreneurs and their ventures, managing targeted revitalization projects and preparing the local workforce to for our businesses and industries. If you share our passion for shared prosperity and seek opportunities to serve and grow in your career, join our team!

Participant Data & Compliance Focus

• Primary responsibility for data integrity, attendance verification, module completion tracking, and stipend eligibility documentation.
• Ongoing monitoring of participant records to ensure compliance with program requirements.

Youth Engagement & Events Focus

• Primary responsibility for youth communication, participant support, orientation logistics, and event coordination.
• Support youth engagement before, during, and after program activities.

Core Duties & Responsibilities (Shared)

• Serve as day-to-day support for hundreds of youth participants, responding to inquiries related to participation, attendance, stipends, program requirements, and events.
• Maintain and manage large participant tracking databases and spreadsheets, ensuring accuracy across attendance, eligibility, module completion, and payment status.
• Verify completion of required workforce readiness modules, certifications, and participation milestones tied to stipend eligibility.
• Cross-check attendance records, documentation, and participation data prior to stipend processing to reduce errors, delays, and compliance risks.
• Support stipend and payment coordination, including internal tracking, reconciliation, and preparation of required documentation.
• Assist with in-person and virtual events, including orientations, workshops, site placements, and program close-out activities.
• Coordinate closely with one another and the Program Manager to meet strict deadlines and respond quickly during high-volume periods.
• Provide hands-on youth support, troubleshooting issues related to onboarding, participation barriers, and required forms or documentation.

• Associate's Degree OR EQUIVALENT.
• Valid NC Class C Driver's License.