Parking Facility Supervisor (62875)

Park Place Parking & Fast Park and Relax; Raleigh (NC); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical (PPO or HDHP)

Dental

Vision

HSA (Health Savings Account)

Basic Life / AD&D

Supplemental Life / AD&D

Disability Insurance

EAP (Employee Assistance Program)

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Holiday Pay

Job summary

Park Place Parking & Fast Park and Relax is seeking a Parking Facility Supervisor in Raleigh, NC. The role supports the General Manager in daily operations and aims to maximize revenue while ensuring high customer satisfaction.

The position requires leadership, strong communication, and experience handling cash. Benefits include competitive wage, advancement opportunities, and PTO from day one.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year experience in customer service, preferably in parking/hospitality.
• Strong communication and cash handling skills essential.

Responsibilities

• Assist in daily operations, including opening/closing procedures and staff scheduling.
• Supervise and train parking attendants; ensure customer service quality.
• Handle cash, credit card transactions, and daily revenue reconciliation.
• Maintain facility cleanliness, safety, and equipment function.
• Enforce parking rules and address security concerns as needed.
• Assist with marketing and promotional activities to attract customers.
• Prepare daily to monthly reports on activity, revenue, and expenses.

Skills

Customer service

Communication

Cash handling

Data entry

Report generation

Teamwork

Multitasking

Education

High School Diploma or equivalent

Job description

Job DetailsJob Location: Raleigh Fast Park - Raleigh, NC 27617Position Type: Full TimeEducation Level: NoneSalary Range: $19.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: ManagementParking Facility Supervisor - Fast Park & Relax

Fast Park & Relax has a fabulous opportunity for a positive, high energy, talented individual to apply their leadership skills in the travel industry.

Fast Park & Relax, the premier offsite parking company near Raleigh Durham International Airport, offers a competitive wage, room for advancement with a national company and great benefits (PTO starts accruing on day one!). If you enjoy working in the travel/hospitality/service industry, please explore the opportunities we are offering.

Job Address: 8820 Fast Park Drive, Raleigh, NC 27617

Shift - Evenings & Weekends (we are looking for someone with flexibility)

Job Purpose

• To assist the General Manager in the daily operations of the Fast Park facility, ensuring smooth and efficient parking services for customers while maximizing revenue and maintaining a high level of customer satisfaction. This role involves supervising staff, managing customer interactions, overseeing financial transactions, and maintaining the overall appearance and functionality of the parking facility.

Key Responsibilities

• Assist in the daily operations of the Fast Park facility, including opening and closing procedures, staff scheduling, and inventory management.
• Supervise and train parking attendants, providing guidance on customer service, cash handling procedures, and parking lot management.
• Ensure excellent customer service by addressing customer inquiries, resolving complaints, and providing assistance with parking-related issues.
• Manage financial transactions, including cash handling, credit card processing, and daily revenue reconciliation.
• Monitor and maintain the parking facility, ensuring cleanliness, safety, and proper functioning of equipment.
• Enforce parking rules and regulations, issuing citations as needed and addressing any security concerns.
• Assist with marketing and promotional activities to attract and retain customers.
• Prepare daily, weekly, and monthly reports on parking activity, revenue, and expenses.
• Maintain a safe and secure environment for both customers and employees.
• Communicate effectively with the staff and customers.
• Stay up-to-date on industry best practices and company policies.
• Perform other duties as assigned.

Employee Benefits

• Medical (PPO or HDHP)
• Dental
• Vision
• HSA (Health Savings Account)
• Basic Life / AD&D
• Supplemental Life / AD&D
• Disability Insurance
• EAP (Employee Assistance Program)
• 401(k) Retirement Savings Plan
• Paid Time Off (“PTO”)
• Holiday Pay

Qualifications

Required Education

• High School Diploma or equivalent

Required Experience

• Minimum of 1 year of experience in customer service, preferably in a parking or hospitality environment.
• Experience handling cash and credit card transactions.
• Experience with basic computer operations, including data entry and report generation.

Required Skills and Abilities

• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and supervisors.
• Strong problem-solving skills and the ability to handle customer complaints and difficult situations with professionalism and tact.
• Ability to work independently and as part of a team.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Ability to stand for extended periods and work outdoors in various weather conditions.
• Ability to follow established procedures and guidelines.
• Ability to maintain a professional appearance and demeanor at all times.
• Basic math skills.
• Ability to operate parking-related equipment (e.g., ticket dispensers, gates).
• Ability to read and interpret maps and directions.
• Ability to maintain accurate records.
• Ability to work flexible hours, including weekends and holidays.
• Valid driver's license and clean driving record (may be required depending on specific job duties).
• Ability to understand and follow safety regulations.