Bilingual Portuguese Product Support Specialist

Garmin; Olathe (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

Garmin is seeking a full-time Product Support Specialist - Portuguese for our U.S. headquarters in the Greater Kansas City area. You will provide basic technical customer support for Garmin consumer products, handling phone, email, chat and web inquiries with timely responses.

You will escalate issues when needed, document interactions, and help customers return to their passion for Garmin products; typical schedule is Mon-Fri 8:00am - 5:00pm.

Qualifications

• High School Diploma or GED required.
• Excellent customer service experience and communication skills.
• Technical aptitude and ability to troubleshoot basic product issues.

Responsibilities

• Provide basic technical customer support for Garmin consumer products via phone, email, chat and web posts.
• Escalate issues for resolution and document all interactions promptly.
• Maintain professional interactions with customers and teammates.
• Develop product knowledge and stay current on Garmin offerings.
• Contribute to a consistent, reliable schedule as set by management.

Skills

Customer service

Communication

Problem solving

Teamwork

Time management

PC skills

Education

High School Diploma or GED

Job description

Garmin is seeking a full-time Product Support Specialist - Portuguese for our U.S. headquarters in the Greater Kansas City area. You will provide basic technical customer support for Garmin consumer products, handling phone, email, chat and web inquiries with timely responses.

You will escalate issues when needed, document interactions, and help customers return to their passion for Garmin products; typical schedule is Mon-Fri 8:00am - 5:00pm.