Product Support Specialist - Portuguese

Garmin; Olathe (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

Garmin is seeking a full-time Product Support Specialist - Portuguese for our U.S. headquarters in the Greater Kansas City area. You will provide basic technical customer support for Garmin consumer products, handling phone, email, chat and web inquiries with timely responses.

You will escalate issues when needed, document interactions, and help customers return to their passion for Garmin products; typical schedule is Mon-Fri 8:00am - 5:00pm.

Qualifications

• High School Diploma or GED required.
• Excellent customer service experience and communication skills.
• Technical aptitude and ability to troubleshoot basic product issues.

Responsibilities

• Provide basic technical customer support for Garmin consumer products via phone, email, chat and web posts.
• Escalate issues for resolution and document all interactions promptly.
• Maintain professional interactions with customers and teammates.
• Develop product knowledge and stay current on Garmin offerings.
• Contribute to a consistent, reliable schedule as set by management.

Skills

Customer service

Communication

Problem solving

Teamwork

Time management

PC skills

Education

High School Diploma or GED

Job description

Overview

We are seeking a full-time

We are seeking a full-time Product Support Specialist - Portuguese at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Mon-Fri 8:00am - 5:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Accurate and timely completion of tasks and/or projects of basic complexity within defined process
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively

ESSENTIAL FUNCTIONS FOR SPECIFIC FOCUS AREAS

Bilingual Specialist

• Provide support to Garmin customers in the designated language – Portuguese
• Demonstrate international cultural awareness
• Transcreate basic knowledge articles and FAQ’s

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Proficient verbal, written and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Portuguese in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits