Bilingual Spanish Product Support Specialist

Garmin

Olathe (KS)

Presencial

USD 36.000 - 48.000

Jornada completa

Hace 6 días

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Descripción de la vacante

Garmin is seeking a full-time Product Support Specialist - Spanish at its U.S. headquarters in the Greater Kansas City area. The role provides basic technical support for Garmin consumer products via phone, email, chat, and web posts, with escalation for resolution and thorough documentation.

The candidate should demonstrate strong customer service, problem solving, and professionalism. Fluency in Spanish with English is preferred, and the schedule is Mon - Fri 10:00am-7:00pm, onsite in the

Formación

High School Diploma or GED.
Demonstrated customer service expertise.
Proficient verbal, written and interpersonal communication skills.
Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability.
Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others.
Excellent time management and follow-up skills.
Demonstrated reliable and predictable attendance.
Demonstrated computer skills and ability to navigate multiple screens.

Responsabilidades

Provide basic technical customer support for Garmin consumer products via phone, email, chat and web posts.
Answer inquiries in a timely manner and escalate issues for resolution when needed.
Document interactions and follow up on open tickets.
Maintain professional interactions with customers and teammates.
Adhere to a consistent schedule as identified by management.
Collaborate with Garmin associates to achieve team goals.