Spanish-Speaking Phone Banking Advisor

Popular; Mayagüez (PR); Presencial; USD 32.000 - 46.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid work model

Resumo da vaga

Popular in Mayagüez, Puerto Rico is seeking a customer service-oriented professional to support client retention and growth. The role emphasizes delivering excellent telephone service and cross-selling financial products in a fast-paced environment.

The training program lasts approximately eight weeks, with a schedule from Monday to Friday, 8:00 a.m. to 5:00 p.m. Weekend availability is required, and the position is on-site.

Qualificações

• Two years of experience in customer service or sales.
• Excellent Spanish oral and written communication; English proficiency preferred.
• Weekend availability required; shifts may vary based on operational needs.
• PC skills including Windows and Microsoft Office applications (Word, Excel, PowerPoint).

Responsabilidades

• Analyze client service and claims needs, assess available solutions, and make prompt decisions to resolve issues effectively.
• Promote cross-selling of financial products and services to enhance client engagement.
• Address situations within the scope of assigned authority or elevate cases beyond that scope as needed.
• Provide detailed information about Popular’s products and services, including loans, credit cards, credit lines, vendor payments, balance inquiries, and more.

Conhecimentos

Customer service

Telephone skills

Communication (oral & written)

Formação

Bachelor's degree or equivalent

Ferramentas

Microsoft Office

Descrição da vaga

Popular in Mayagüez, Puerto Rico is seeking a customer service-oriented professional to support client retention and growth. The role emphasizes delivering excellent telephone service and cross-selling financial products in a fast-paced environment.

The training program lasts approximately eight weeks, with a schedule from Monday to Friday, 8:00 a.m. to 5:00 p.m. Weekend availability is required, and the position is on-site.