Telephone Banking Consultant - Mayagüez

Popular, Inc.; Mayagüez (PR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Popular in Mayagüez, Puerto Rico is seeking a customer service-oriented professional to support client retention and growth. The role emphasizes delivering excellent telephone service and cross-selling financial products in a fast-paced environment.

The training program lasts approximately eight weeks, with a schedule from Monday to Friday, 8:00 a.m. to 5:00 p.m. Weekend availability is required, and the position is on-site.

Qualifications

• Two years of experience in customer service or sales.
• Excellent Spanish oral and written communication; English proficiency preferred.
• Weekend availability required; shifts may vary based on operational needs.
• PC skills including Windows and Microsoft Office applications (Word, Excel, PowerPoint).

Responsibilities

• Analyze client service and claims needs, assess available solutions, and make prompt decisions to resolve issues effectively.
• Promote cross-selling of financial products and services to enhance client engagement.
• Address situations within the scope of assigned authority or elevate cases beyond that scope as needed.
• Provide detailed information about Popular’s products and services, including loans, credit cards, credit lines, vendor payments, balance inquiries, and more.

Skills

Customer service

Telephone skills

Communication (oral & written)

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

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Date: Oct 30, 2026

Location:

Mayagüez, PR

Company: Popular

Workplace Type: On-site

Job Type

• This job requires approximately 8 weeks of training.

Training Information

• Start Date: December 15, 2026


• Duration: Approximately 8 weeks


• Training Schedule: Monday to Friday from 8:00 a.m. to 5:00 p.m.

Weekend availability is required. Shift assignments are subject to operational needs and availability.

General Description

Provides customers excellent telephone service to assure the retention and growth of clients’ portfolio ensuring that customers receive the best service possible.

Essential Duties and Responsibilities

• Analyze client service and claims needs, assess available solutions, and make prompt decisions to resolve issues effectively.


• Promote cross-selling of financial products and services to enhance client engagement.


• Address situations within the scope of assigned authority or elevate cases beyond that scope as needed.


• Provide detailed information about Popular’s products and services, including loans, credit cards, credit lines, vendor payments, balance inquiries, and more.

Education

24Bachelor's degree approved creditsor equivalent combination of education and experience.

Experience

At least two years of experience in customer service or sales.

Other Qualifications

• Excellent customer service skills, including telephone skills and telephone etiquette.


• PC Skills including knowledge of Windows Microsoft Office Applications (Word, Excel, Power Point, etc).


• Detail oriented with analytical skills.

Excellent oral and written communication skills in Spanish required; English proficiency preferred but not required.

Values

• 1. Passion for People


• 3. Succeed Together


• 2. Own Every Moment


• 4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail] . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

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