Service Representative

Popular, Inc.; San Juan (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Popular, Inc. in Puerto Rico seeks a Service Representative to support customers by phone, disburse new loan entries, and maintain consumer credit records on internal platforms.

This full-time, on-site role requires strong data accuracy and customer focus. Requirements include 1 year of customer service, 24 approved credits in Business Administration (preferred) or equivalent, and bilingual English/Spanish communication.

Qualifications

• 1 year of experience in customer service.
• Two years of experience in credit products or related areas preferred.
• Fluent in English and Spanish with strong communication skills.

Responsibilities

• Assist and support customers through phone calls.
• Disburse new loan entries through internal platforms.
• Update demographics customer data accurately.
• Maintain data integrity in systems.
• Prepare and deliver customer letters related to loans.
• Manage product-level maintenance in accounting applications.

Skills

English

Spanish

Relationship building

Influencing skills

Work under pressure

Time management

MS Office

Education

24 credits in Business Administration

Tools

MS Office

Job description

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Location: San Juan-Cupey, PR

Company: Popular

Workplace Type: On-site

Service Representative

Job Type

Full Time Opportunity

This position plays an important role as part of the disbursement of new loan accounting entries, also are responsible for managing maintenance and service requests for consumer credit products on the Bank's internal platforms.

Essential Duties and Responsibilities

• Assist and support internal and external customers through phone calls.
• Responsible for the disbursement of new loan entries through internal platforms.
• Execute the demographics customer data updates.
• Ensure the integrity of the information entered in the systems.
• Prepare and deliver customer letters related to existing loans.
• Manage maintenance at product level within the accounting applications.

Education

24 approved credits in Business Administration (preferred) or equivalent combination of education and experience.

Experience

At least (1) year of experience in customer service.

Two (2) years of experience working in credit products or other related areas is preferred.

Other Qualifications

• Strong relationship building/influencing skills to execute work effectively when resources are not within their control.
• Ability to work under pressure and with multiple tasks at the same time.
• Strong time management skills and ability to meet deadlines. Microsoft Office (Word, Excel, Outlook and PowerPoint) skills (preferred).
• Verbal, written, and interpersonal communication skills both in English and Spanish. (Intermediate to Advanced level)

Work Schedule

Candidate must be available to work Monday to Friday 8AM-5PM or 9AM-6PM.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail] . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

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