Loan Accounting & Service Specialist

Popular, Inc.; San Juan (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Popular, Inc. in Puerto Rico seeks a Service Representative to support customers by phone, disburse new loan entries, and maintain consumer credit records on internal platforms.

This full-time, on-site role requires strong data accuracy and customer focus. Requirements include 1 year of customer service, 24 approved credits in Business Administration (preferred) or equivalent, and bilingual English/Spanish communication.

Qualifications

• 1 year of experience in customer service.
• Two years of experience in credit products or related areas preferred.
• Fluent in English and Spanish with strong communication skills.

Responsibilities

• Assist and support customers through phone calls.
• Disburse new loan entries through internal platforms.
• Update demographics customer data accurately.
• Maintain data integrity in systems.
• Prepare and deliver customer letters related to loans.
• Manage product-level maintenance in accounting applications.

Skills

English

Spanish

Relationship building

Influencing skills

Work under pressure

Time management

MS Office

Education

24 credits in Business Administration

Tools

MS Office

Job description

Popular, Inc. in Puerto Rico seeks a Service Representative to support customers by phone, disburse new loan entries, and maintain consumer credit records on internal platforms.

This full-time, on-site role requires strong data accuracy and customer focus. Requirements include 1 year of customer service, 24 approved credits in Business Administration (preferred) or equivalent, and bilingual English/Spanish communication.