Bilingual Banking Sales & Service Specialist (Flexible Schedule)

FirstBank Florida; Toa Baja (PR); On-site; USD 32,000 - 52,000; Full time

Job summary

FirstBank PR is seeking a Sales & Service Representative to promote bank products and build lasting relationships with customers in Puerto Rico. You will drive sales, refer services, and deliver personalized service while adhering to regulatory policies and branch procedures.

The role requires a proactive customer-focused mindset, bilingual communication, and the ability to work flexible hours including holidays and weekends. Join a team committed to excellence in service.

Qualifications

• Experience in customer orientation and knowledge of banking products is required.
• Bachelor’s degree in business administration or related field preferred.
• Knowledge of banking laws such as KYC and Bank Secrecy Act is desirable.
• Fully bilingual preferred.
• Willingness to work holidays, weekends and flexible schedules.

Responsibilities

• Promote, refer and sell bank products and services to customers.
• Identify potential customers and develop relationships to meet sales goals.
• Maintain customer files and process new accounts within procedures.
• Support branch leadership with administrative tasks and special projects.
• Provide excellent service and orientation to promote products and services.

Skills

Customer service

Communication

Sales oriented

Presentation skills

Bilingual

Planning & organization

Problem solving

Teamwork

Analytical thinking

Initiative & creativity

Effort & engagement

Education

Bachelor's degree in business administration

24 credits toward associate/bachelor degree

Tools

MS Office

Job description

FirstBank PR is seeking a Sales & Service Representative to promote bank products and build lasting relationships with customers in Puerto Rico. You will drive sales, refer services, and deliver personalized service while adhering to regulatory policies and branch procedures.

The role requires a proactive customer-focused mindset, bilingual communication, and the ability to work flexible hours including holidays and weekends. Join a team committed to excellence in service.