Bilingual Telecom Sales & Service Specialist (Mayagüez)

Liberty Latin America; Mayagüez (PR); On-site; USD 17,000 - 22,000; Full time

Job summary

Liberty Puerto Rico is seeking a Sales & Service Agent in Mayagüez. You will manage customer service experiences and claims, upsell services, and offer automatic payment options at stores. You will collect necessary information for transactions and escalate complex cases to supervisory levels as needed.

Responsibilities include resolving inquiries, promoting fixed/mobile services, maintaining product knowledge, and ensuring high customer satisfaction through prompt, professional service.

Qualifications

• High School Diploma or Associate degree preferred.
• One to two years of experience in Customer Service or Sales, preferably in telecom.
• Bilingual Spanish and English; strong communication and interpersonal skills.

Responsibilities

• Resolve customer inquiries and billing questions with accurate, timely information.
• Upsell additional fixed and mobile services and products to existing customers.
• Record account information and maintain knowledge of products, plans, and promotions.
• Retain customers by addressing disconnections or downgrades and escalating when needed.
• Provide product knowledge, answer questions, and assist with merchandising and launches.
• Handle installation/service quality follow-ups and ensure customer satisfaction.

Skills

Bilingual (Spanish and English)

Good communication

Interpersonal skills

Customer service experience

Sales experience

Data entry

Education

High School Diploma

Associate degree (preferred)

Tools

Microsoft Office

Windows

Data entry software

Job description

Liberty Puerto Rico is seeking a Sales & Service Agent in Mayagüez. You will manage customer service experiences and claims, upsell services, and offer automatic payment options at stores. You will collect necessary information for transactions and escalate complex cases to supervisory levels as needed.

Responsibilities include resolving inquiries, promoting fixed/mobile services, maintaining product knowledge, and ensuring high customer satisfaction through prompt, professional service.