Spanish-Speaking Pharmacy Technician (Bilingual)

McKesson; Overland Park (KS); Hybrid; USD 25,000 - 42,000; Full time

Benefits offered by this job

Hybrid work after onboarding

No weekend shifts and predictable Week

Competitive benefits package

Job summary

Rx Savings Solutions, part of McKesson, is hiring a bilingual Spanish Pharmacy Technician - Call Center Representative to join our member support team in Overland Park, KS. The role offers a hybrid work option after onboarding and requires fluency in Spanish with pharmacy and customer service experience.

You will handle inbound and outbound calls, educate on cost-saving options, assist with claims and transfers, and coordinate internally to resolve issues promptly.

Qualifications

• 3+ years of related experience.
• Fluent in Spanish (spoken and written).
• Experience in retail pharmacy, healthcare customer service, or healthcare call centers.
• Professional and empathetic communication with members.
• Strong multitasking, problem-solving, and deadline management.
• Ability to handle confidential information in regulated environments.
• Experience navigating computer systems and multiple applications.
• Proficiency in Microsoft Outlook and Excel.
• PTCB Certification or ability to obtain certification within 6 months.

Responsibilities

• Answer inbound calls regarding prescription cost-saving opportunities.
• Educate members on saving options using Rx Savings Solutions tools.
• Assist with pharmacy claims questions, transfers, and navigation.
• Make outbound calls to members via portal or auto-dialer.
• Coordinate internally to resolve member issues efficiently.
• Conduct basic research related to pharmacy pricing and medication options.
• Clearly explain the benefits of Rx Savings Solutions services.
• Deliver exceptional customer service in every interaction.
• Perform other duties as assigned by management.

Skills

Spanish language

Customer service

Multitasking

Professional communication

Empathy

Education

PTCB Certification or ability to obtain within 6 months

Tools

Microsoft Outlook

Excel

Job description

Rx Savings Solutions, part of McKesson, is hiring a bilingual Spanish Pharmacy Technician - Call Center Representative to join our member support team in Overland Park, KS. The role offers a hybrid work option after onboarding and requires fluency in Spanish with pharmacy and customer service experience.

You will handle inbound and outbound calls, educate on cost-saving options, assist with claims and transfers, and coordinate internally to resolve issues promptly.