Pharmacy Technician (Call Center)

McKesson Corporation; Overland Park (KS); Hybrid; USD 25,000 - 42,000; Full time

Benefits offered by this job

Mission-driven work

No weekend shifts

Competitive benefits

Collaborative team environment

Hybrid work flexibility

Job summary

McKesson is seeking a Pharmacy Technician Call Center Representative to support members with prescription cost-saving options and navigation. Based in Overland Park, Kansas, this full-time role offers a hybrid work setup after onboarding and a stable weekday schedule.

You will handle inbound calls, educate members on savings tools, assist with claims and transfers, and deliver exceptional customer service while maintaining confidentiality in a regulated environment.

Qualifications

• 3+ years of related experience in retail pharmacy or healthcare call centers.
• Ability to communicate professionally and empathetically with members.
• Proficient with computer systems; Outlook and Excel familiarity.
• PTCB Certification or ability to obtain within 6 months of hire.

Responsibilities

• Answer inbound calls from members and customers regarding prescription cost-saving opportunities.
• Educate members on how to identify and realize savings using Rx Savings Solutions tools and services.
• Assist with pharmacy claims questions, prescription transfers, and general pharmacy navigation.
• Make outbound calls to members who request support through the online portal or auto-dialer.
• Coordinate internally to resolve member issues accurately and efficiently.
• Conduct basic research related to pharmacy pricing and medication options.
• Clearly explain the benefits and value of Rx Savings Solutions services.
• Deliver exceptional customer service in every interaction.
• Perform other duties as assigned by management.

Skills

Pharmacy knowledge

Customer service

Call center experience

Education

PTCB Certification

Tools

Microsoft Outlook

Excel

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Rx Savings Solutions, part of McKesson's CoverMyMeds business segment, delivers an innovative, patented software solution that helps consumers make informed healthcare decisions at the lowest possible cost. Founded by pharmacists and software engineers, we partner with employers and health plans to improve access, affordability, and outcomes for prescription medications.

We are seeking a Pharmacy Technician Call Center Representative to join our member support team! In this role, you will use your pharmacy and customer service expertise to help members understand prescription options, reduce out-of-pocket costs, and navigate the pharmacy landscape. This is a full-time position based in Overland Park, Kansas, with a hybrid work option following onboarding.

Work Schedule & Location:

• Primary shift: Monday-Friday 9 a.m. - 5:30 p.m. OR 11:30 a.m. - 8:00 p.m. (You can select which shift works best for you)
• Training period (first ~60 days): Monday-Friday, 8:00 a.m. - 4:30 p.m.
• Training location: On-site at corporate headquarters (435 & Nall, Overland Park, KS)
• Post-training: Hybrid work arrangement with some work-from-home flexibility

What You'll do:

• Answer inbound calls from members and customers regarding prescription cost-saving opportunities
• Educate members on how to identify and realize savings using Rx Savings Solutions tools and services
• Assist with pharmacy claims questions, prescription transfers, and general pharmacy navigation
• Make outbound calls to members who request support through the online portal or auto-dialer
• Coordinate internally to resolve member issues accurately and efficiently
• Conduct basic research related to pharmacy pricing and medication options
• Clearly explain the benefits and value of Rx Savings Solutions services
• Deliver exceptional customer service in every interaction
• Perform other duties as assigned by management

Basic Requirements:

• Typically requires 3+ years of related experience
• Experience in retail pharmacy, healthcare customer service, and/or healthcare call center environments
• Ability to communicate professionally and empathetically with members and colleagues
• Demonstrated ability to multi-task, problem-solve, and manage deadlines
• Proven ability to handle confidential information in a regulated environment
• Comfort navigating computer systems and multiple applications
• Working knowledge of Microsoft Outlook and Excel (or willingness to learn)
• PTCB Certified Pharmacy Technician or ability to obtain certification within 6 months of hire

Why Join Rx Savings Solutions (McKesson):

• Mission-driven work that directly helps people afford their medications
• No weekend shifts and predictable weekday schedule
• Competitive benefits package
• Collaborative, supportive team environment
• Hybrid work flexibility after successful onboarding

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$18.23 - $30.38

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!