Pharmacy Savings Support Specialist

McKesson Corporation; Overland Park (KS); Hybrid; USD 25,000 - 42,000; Full time

Benefits offered by this job

Mission-driven work

No weekend shifts

Competitive benefits

Collaborative team environment

Hybrid work flexibility

Job summary

McKesson is seeking a Pharmacy Technician Call Center Representative to support members with prescription cost-saving options and navigation. Based in Overland Park, Kansas, this full-time role offers a hybrid work setup after onboarding and a stable weekday schedule.

You will handle inbound calls, educate members on savings tools, assist with claims and transfers, and deliver exceptional customer service while maintaining confidentiality in a regulated environment.

Qualifications

• 3+ years of related experience in retail pharmacy or healthcare call centers.
• Ability to communicate professionally and empathetically with members.
• Proficient with computer systems; Outlook and Excel familiarity.
• PTCB Certification or ability to obtain within 6 months of hire.

Responsibilities

• Answer inbound calls from members and customers regarding prescription cost-saving opportunities.
• Educate members on how to identify and realize savings using Rx Savings Solutions tools and services.
• Assist with pharmacy claims questions, prescription transfers, and general pharmacy navigation.
• Make outbound calls to members who request support through the online portal or auto-dialer.
• Coordinate internally to resolve member issues accurately and efficiently.
• Conduct basic research related to pharmacy pricing and medication options.
• Clearly explain the benefits and value of Rx Savings Solutions services.
• Deliver exceptional customer service in every interaction.
• Perform other duties as assigned by management.

Skills

Pharmacy knowledge

Customer service

Call center experience

Education

PTCB Certification

Tools

Microsoft Outlook

Excel

Job description

McKesson is seeking a Pharmacy Technician Call Center Representative to support members with prescription cost-saving options and navigation. Based in Overland Park, Kansas, this full-time role offers a hybrid work setup after onboarding and a stable weekday schedule.

You will handle inbound calls, educate members on savings tools, assist with claims and transfers, and deliver exceptional customer service while maintaining confidentiality in a regulated environment.