Pharmacy Cost-Savings Support Technician - Hybrid

McKesson; Overland Park (KS); Hybrid; USD 25.000 - 42.000; Vollzeit

Benefits dieser Stelle

Hybrid work flexibility

Competitive benefits package

Total Rewards

Zusammenfassung

McKesson in Overland Park, KS is seeking a Pharmacy Technician Call Center Representative to help members understand prescription options, navigate Rx Savings Solutions, and reduce out-of-pocket costs. This full-time role offers a hybrid work arrangement after onboarding and a weekday schedule.

The position requires 3+ years in retail pharmacy or healthcare call centers, strong communication, and the ability to multitask while handling confidential information.

Qualifikationen

• 3+ years of related experience in retail pharmacy, healthcare customer service, or healthcare call center environments.
• Experience communicating professionally and empathetically with members and colleagues.
• Ability to multi-task, solve problems, and meet deadlines.
• Proven ability to handle confidential information in a regulated environment.
• Comfort navigating computer systems and multiple applications (Outlook/ Excel).
• PTCB Certified Pharmacy Technician or ability to obtain certification within 6 months of hire.

Aufgaben

• Answer inbound calls from members and customers regarding prescription cost-saving opportunities.
• Educate members on how to identify and realize savings using Rx Savings Solutions tools and services.
• Assist with pharmacy claims questions, prescription transfers, and general pharmacy navigation.
• Make outbound calls to members who request support through the online portal or auto-dialer.
• Coordinate internally to resolve member issues accurately and efficiently.
• Conduct basic research related to pharmacy pricing and medication options.
• Clearly explain the benefits and value of Rx Savings Solutions services.
• Deliver exceptional customer service in every interaction.
• Perform other duties as assigned by management.

Kenntnisse

Pharmacy experience

Customer service

Call center experience

Communication skills

Multitasking

PTCB Certification

MS Outlook/Excel

Tools

Microsoft Outlook

Excel

Jobbeschreibung

McKesson in Overland Park, KS is seeking a Pharmacy Technician Call Center Representative to help members understand prescription options, navigate Rx Savings Solutions, and reduce out-of-pocket costs. This full-time role offers a hybrid work arrangement after onboarding and a weekday schedule.

The position requires 3+ years in retail pharmacy or healthcare call centers, strong communication, and the ability to multitask while handling confidential information.